About feature compatibility

You can enroll a variety of devices in SMART Remote Management:

Icon

Description

SMART Board interactive displays with iQ 4 icon

SMART Board interactive displays with iQ 4

SMART Board interactive displays with iQ 3 icon

SMART Board interactive displays with iQ 3

SMART Board GX series interactive displays icon

SMART Board GX series interactive displays

Android devices icon

Android devices (version 5.1 and later)

iOS devices icon

iOS devices

macOS devices icon

macOS devices

Windows devices icon

Windows devices

Chrome OS devices icon

Chrome OS devices

Some SMART Remote Management features are available only on certain devices. This table shows you which features and devices are compatible.

Feature

SMART Board interactive displays with iQ 4

SMART Board interactive displays with iQ 3

SMART Board GX series interactive displays

Android devices

iOS devices

macOS devices

Windows devices

Chrome OS devices

Remotely viewing and controlling devices

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Supported 1

Connecting to devices using the Terminal feature 2

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Installing and managing apps on devices

Installing apps

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Enabling, disabling, and stopping apps

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Uninstalling apps

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Installing and uninstalling apps using VPP

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Viewing app usage data

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Supported

Preventing users from installing apps

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Deploying policies and managing settings

Deploying policies 3

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Supported

Deploying kiosk policies

Not supported

Not supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Managing settings

Supported 4

Supported 5

Supported 6

Supported

Not supported

Not supported

Not supported

Not supported

Locking settings

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Returning devices to factory settings

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Resetting devices’ authentication tokens

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Supported

Running other commands on devices

Sending remote execution commands and scripts

Supported 7

Supported 8

Supported

Supported

Not supported

Not supported

Supported

Not supported

Sending files to devices

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Sending text-only messages

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Supported

Sending advanced messages

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Locking and unlocking devices

Not supported

Not supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Helping users reset their display PINs

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Restarting devices

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Shutting down devices

Supported

Supported 9

Supported 10

Supported

Not supported

Not supported

Supported

Not supported

Waking devices

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Changing devices’ agent passwords

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Supported

Removing Google accounts from Android devices

Supported

Not supported

Not supported

Supported

Not supported

Not supported

Not supported

Not supported

Retrieving the default password

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Supported

Running ad-hoc sessions

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Managing commands, schedulers, triggers, and workflows

Managing commands

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Supported

Managing schedulers and triggers

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Not supported

Managing workflows

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Not supported