Enabling, disabling, and stopping apps

Apps are enabled by default. If you or another administrator disabled apps on one or more devices, you can re-enable them from SMART Remote Management.

You can enable apps on a single device, multiple devices, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:

• Use a trigger to initiate the enabling of apps at a scheduled time or when a specific event takes place.

  SeeManaging schedulers and triggers

• Include the enabling of apps in workflows.

  SeeManaging workflows

1. Click Devices to open the Devices view.

2. Click Groups to open the Groups panel.

3. Click Actions in the group’s row and select Enable apps.

   The Enable apps window appears.

4. Click Add to list for each app you want to enable.

5. Click Enable.

If you want to prevent users from using an app but don’t want to remove the app entirely from devices, you can disable the app from SMART Remote Management.

You can disable apps on a single device, multiple devices, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:

• Use a trigger to initiate the disabling of apps at a scheduled time or when a specific event takes place.

  SeeManaging schedulers and triggers

• Include the disabling of apps in workflows.

  SeeManaging workflows

To disable apps on a single device

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Click the device’s row.

   The device’s dashboard window appears.

4. For each app you want to disable, click in the app’s row and select Disable app.

To disable apps on multiple devices

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Select the devices’ check boxes.

4. Click More actions and select Disable apps.

   The Disable apps window appears.

5. Click Add to list for each app you want to disable.

6. Click Disable.

To disable apps on all devices that match a saved filter’s criteria

1. Click Devices to open the Devices view.

2. Click Filters in the Search bar.

3. Click Actions in the saved filter’s row and select Disable apps.

   The Enable apps window appears.

4. Click Add to list for each app you want to disable.

5. Click Disable.

To disable apps in a group

1. Click Devices to open the Devices view.

2. Click Groups to open the Groups panel.

3. Click Actions in the group’s row and select Disable apps.

   The Disable apps window appears.

4. Click Add to list for each app you want to disable.

5. Click Disable.

You can stop any apps currently running on a device from SMART Remote Management. This is particularly useful when you are working with users to troubleshoot issues with their devices.