Locking and unlocking devices

SMART Board interactive displays with iQ 4

SMART Board interactive displays with iQ 3

SMART Board GX series interactive displays

Android devices

iOS devices

macOS devices

Windows devices

Chrome OS devices

Not supported

Not supported

Supported

Supported

Supported

Supported

Supported

Not supported

If a device is lost or stolen, you can lock it from SMART Remote Management to secure it, provided the device still has wireless connectivity.

You can lock and unlock devices as described below. Alternatively, you can lock devices at a scheduled time or when a specific event takes place.

SeeManaging schedulers and triggers

Note 

You can’t unlock devices at a scheduled time or when a specific event takes place. This is because a user must be present with the device to unlock it.

To lock a device

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lock, and then click Lock.

  5. For an iOS and macOS device, type a message and phone number in the appropriate boxes to display on the screen of the device.

  6. Click Confirm.

To unlock a device

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lock, and then click Unlock.

  5. Click Confirm.

To retrieve the password from a locked device

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lock, and then click Get Password.

  5. Click Press to Retrieve Password.

To enable Lost Mode

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lost mode, and then click Enable Lost Mode.

  5. Type a message, phone number, and footnote in the appropriate boxes to display on the screen of the device when it is locked.

  6. Click Confirm.

To disable Lost Mode

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lost mode, and then click Disable Lost Mode.

  5. Click Yes.

To lock a device

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lost mode, and then click Lock.

  5. Type a message and phone number in the appropriate boxes to display on the screen of the device.

  6. Click Confirm.

To unlock a device

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lost mode, and then click Unlock.

  5. Click Confirm.

To sound the siren on a device with Lost Mode enabled

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Lost mode, and then click Play Lost Mode Sound.

  5. Click Confirm.

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