Helping users reset their display PINs

SMART Board interactive displays with iQ 4

SMART Board interactive displays with iQ 3

SMART Board GX series interactive displays

Android devices

iOS devices

macOS devices

Windows devices

Chrome OS devices

Supported

Supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

If a user who is signed into a SMART Board interactive display with iQ has forgotten their PIN and can’t unlock the display as a result, you can remove the user’s account from the display using SMART Remote Management. The user can then sign into the display again and enter a new PIN.

Important 

This procedure does not apply to owners/public users.

To remove the account of a user who has forgotten their PIN (if only one user has signed into the display with their SMART Account)

  1. If the user is currently signed in to the SMART Board interactive display with iQ and the display is locked, restart the display following the instructions in its documentation.

  2. Click Devices to open the Devices view.

  3. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  4. Click the device’s row.

    The device’s dashboard window appears.

  5. Click Manage, and then click Manage Users.

    The Manage users dialog appears.

  6. Click Remove user and type the user’s UUID in the User name box.

    Note 

    The user’s UUID is a unique identifier for the user and is used to identify the user account in the system, allowing for effective management actions such as removing the account.

  7. Click Confirm.

To remove the account of a user who has forgotten their PIN (if more than one user has signed into the display with their SMART Account)

  1. If the user is currently signed in to the SMART Board interactive display with iQ and the display is locked, restart the display following the instructions in its documentation.

  2. Have the user sign into the display with their SMART Account.

    Note 

    The user’s UUID is a unique identifier for the user and is used to identify the user account in the system, allowing for effective management actions such as removing the account.

  3. Click Devices to open the Devices view.

  4. OptionalFilter the devices shown in the Devices view.

    SeeFinding devices

  5. Click the device’s row.

    The device’s dashboard window appears.

  6. In the general details section on the dashboard’s left side, scroll until you see the Users section, which displays the UUID for the currently signed-in user.

    Note 

    The user’s UUID is a unique identifier for the user and is used to identify the user account in the system, allowing for effective management actions such as removing the account.

  7. Note the UUID of the currently signed-in user, which is highlighted in the Users section.

  8. Have the user sign out of the display.

    Note 

    You can’t remove the user account from the display while the user is signed in.

  9. Click Manage, and then click Manage Users.

    The Manage users dialog appears.

  10. Click Remove user and type the user’s UUID in the User name box.

  11. Click Confirm.