Send messages or sound the siren on iQ 4 devices

Text-only messages consist of a title and body.

To send a text-only message to a device

1. Click Devices to open the Devices view.

2. Click the device’s row.

   The device’s dashboard window appears.

3. Click Direct Message.

   The Direct Message window appears.

4. Type the message title and body text in the Message title and Message body boxes.

5. Click Confirm.

Unlike text-only messages, advanced messages can include images, sounds, and video. You can create three types of advanced messages:

• Advanced messages with text, images, and sounds

• Advanced messages with YouTube videos that you can play in a loop

• Advanced messages with embedded web pages or HTML

You can send advanced messages to a single device, multiple devices, all devices that match a saved filter’s criteria, or to a group. Alternatively, you can:

• Use a trigger to send advanced messages at a scheduled time or when a specific event takes place.

  SeeUse schedulers and triggers

• Include the sending of advanced messages in workflows.

  SeeCreate workflows

If your organization uses CrisisGo, users can send advanced messages that you create in SMART Remote Management to SMART Board interactive displays using physical panic buttons.

To create an advanced message with text, image, and sound

1. Click DeploymentMessaging.

   The Messaging window appears.

2. Click Add New.

3. Type a name and description in the Name and Description boxes.

4. Click Content.

5. Choose one of the following message types and follow the associated steps:

   • Image and sound with text

     1. Select Image/Sound in the Advanced message type drop-down list.

     2. Provide text, image, and sound for the advanced message:

        • Text: Type text in the Text to display box and click to select a color for the text.

        • Image: Click Add image asset to select an image and click APPLY.

        • Sound: Click Add audio asset to select a sound and click Apply.

          Note 

          If the image or sound you want to include isn’t already available, click Add New and follow the on-screen instructions to upload it

   • YouTube video

     1. Select YouTube URL in the Advanced message type drop-down list.

     2. Type the URL for the YouTube video in the YouTube URL box.

   • Embedded web page or HTML

     1. Select Embed URL/HTML in the Advanced message type drop-down list.

     2. Embed a web page or HTML:

        • Embed a web page: Select URL in the Type drop-down list, then type the web page’s URL in the URL box.

        • Embed HTML: Select HTML in the Type drop-down list, then type or copy and paste the HTML in the text box.

6. Click Confirm.

To send an advanced message to devices

1. Click Devices to open the Devices view.

2. Choose one of the following options:

   Option	Steps
   Send to a single device	Click the device’s row. The device’s dashboard window appears. Click Repository actions, and then click Messaging. The Messaging window appears. Select the advanced message from the list and click Apply.
   Send to devices that match a saved filter	Click Filters to open the filters panel and then click Browse saved. Click Actions in the saved filter’s row and select DeployMessaging. The Messaging window appears. Select the advanced message from the list and click Apply.
   Send to devices in a group	If the groups panel isn’t visible, click Groups. Click Actions in the group’s row and select DeployMessaging. The Messaging window appears. Select the advanced message from the list and click Apply.

To set up CrisisGo integration

1. Create two advanced messages in SMART Remote Management:

   • An alert of an emergency situation

   • A release of the alert

2. Sign into the CrisisGo Console.

3. In the top-right corner of the browser window, click the down arrow beside your user name and select Integrations.

   

   The Integration tab appears.

4. If the My Integrations list includes a row for SMART Technologies, click in that row and select Configuration.

   

   OR

   If the My Integrations list doesn’t include a row for SMART Technologies:

   1. Click All Integrations.

   2. ClickInstall under SMART.

   3. Click Yes when prompted.

5. In the left column, click API Endpoint.

6. In the right column, click Add Endpoint.

7. Use the controls on the page to create a new endpoint:

   Control	Procedure
   Endpoint Name	Type an appropriate name for the endpoint.
   Action Type	Select Send Advanced Message (Viso MDM).
   Username	Type your user name and account for SMART Remote Management, separated by @ (for example, jperez@smarttechnologies).
   Password	Type your password for SMART Remote Management.
   Advanced Message for Alert	Select the advanced message you created in step 1 for the alert.
   Advanced Message for Alert Release	Select the advanced message you created in step 1 for the alert release.
   Target Device(s)	Select the SMART Board interactive displays to which you want to sent the advanced messages.
   Retry	Select the number of times you want CrisisGo to retry sending the advanced messages if the API endpoint fails.

8. Click Save and Back to Outbound Endpoints.

9. In the left column, click Rules.

10. In the right column, click Add Rule.

11. Create a rule to define who should receive the advanced messages and what would trigger CrisisGo to send them.

    Important 

    Select the endpoint you created in steps 5 to 8 in the Select Destination API Endpoint drop-down list.

    Example 

    

12. Click Save and Back to Outbound Rules.

    Tip 

    For assistance with implementing and using CrisisGo, contact CrisisGo support:

    Website

    crisisgo.helpscoutdocs.com

    Phone

    +1.314.669.9022 (select option 2)

    Email

    support@crisisgo.com

    Support hours

    Monday to Friday, 8:00 am to 5:00 pm CST (UTC–6)

To sound the siren on a device

1. Click Devices to open the Devices view.

2. Click the device’s row.

   The device’s dashboard window appears.

3. Click Lock, and then click Play Siren.

   A message appears, asking if you want to sound the siren.

4. Click Confirm.