Changing devices’ agent passwords

SMART Board interactive displays with iQ 4

SMART Board interactive displays with iQ 3

SMART Board GX series interactive displays

Android devices

iOS devices

macOS devices

Windows devices

Chrome OS devices

Supported

Supported

Supported

Supported

Not supported

Not supported

Supported

Supported

Agent passwords are used to lock SMART Remote Management settings on devices.

You can change the agent password on a single device, multiple devices, all devices that match a saved filter’s criteria, or a group as described below. Alternatively, you can use a trigger to initiate the change of the agent password when a specific event takes place.

To change the agent password on a single device

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

  3. Click the device’s row.

    The device’s dashboard window appears.

  4. Click Manage, and then click Change Agent Password.

    The Change agent password window appears.

  5. Type the new agent password in the Password and Confirm password boxes.

  6. Click Confirm.

To change the agent password on multiple devices

  1. Click Devices to open the Devices view.

  2. OptionalFilter the devices shown in the Devices view.

  3. Select the devices’ check boxes.

  4. Click More actions and select Change agent password.

    The Change agent password window appears.

  5. Type the new agent password in the Password and Confirm password boxes.

  6. Click Confirm.

To change the agent password on all devices that match a saved filter’s criteria

  1. Click Devices to open the Devices view.

  2. Click Filters in the Search bar.

  3. Click Actions in the saved filter’s row and select Change agent password.

    The Change agent password window appears.

  4. Type the new agent password in the Password and Confirm password boxes.

  5. Click Confirm.

To change the agent password on a group

  1. Click Devices to open the Devices view.

  2. Click Groups to open the Groups panel.

  3. Click Actions in the group’s row and select Change agent password.

    The Change agent password window appears.

  4. Type the new agent password in the Password and Confirm password boxes.

  5. Click Confirm.