Restarting, shutting down, and waking devices
You can restart, shut down, and wake devices from SMART Remote Management. This is useful when you are troubleshooting issues with device users and when you are installing apps on devices and need to wake and restart (or shut down) those devices as part of the installation.
You can restart a single device, multiple devices, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:
Use a trigger to initiate the restarting of devices at a scheduled time or when a specific event takes place.
Include the restarting of devices in workflows.
To restart a single device
Click Devices to open the Devices view.
OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Click the device’s row.
The device’s dashboard window appears.
Click Power, and then click Restart.
Click Yes.
To restart multiple devices
Click Devices to open the Devices view.
OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Select the devices’ check boxes.
Click More actions and select Restart.
Click Yes.
To restart all devices that match a saved filter’s criteria
Click Devices to open the Devices view.
Click Filters in the Search bar.
Click Actions in the saved filter’s row and select Restart.
Click Yes.
To restart a group
Click Devices to open the Devices view.
Click Groups to open the Groups panel.
Click Actions in the group’s row and select Restart.
Click Yes.
You can shut down a single device, multiple devices, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:
Use a trigger to initiate the shutdown of devices at a scheduled time or when a specific event takes place.
Include the shutdown of devices in workflows.
To shut down a single device
Click Devices to open the Devices view.
OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Click the device’s row.
The device’s dashboard window appears.
Click Power, and then click Shutdown.
Click Yes.
To shut down multiple devices
Click Devices to open the Devices view.
OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Select the devices’ check boxes.
Click More actions and select Shutdown.
Click Yes.
To shut down all devices that match a saved filter’s criteria
Click Devices to open the Devices view.
Click Filters in the Search bar.
Click Actions in the saved filter’s row and select Shutdown.
Click Yes.
To shut down a group
Click Devices to open the Devices view.
Click Groups to open the Groups panel.
Click Actions in the group’s row and select Shutdown.
Click Yes.
Using SMART Remote Management, you can make a source device wake target devices if those target devices support Wake on LAN (WOL):
You can choose a single source device, multiple source devices, all source devices that match a saved filter’s criteria, or a group. If you choose multiple source devices or a group, SMART Remote Management determines which source device to send the WOL command from based on criteria such as availability, performance, and priority.
Tip
It’s better to choose multiple source devices or a group than choose a single source device because the single source device might not be awake when you send the WOL command.
The WOL command that SMART Remote Management sends to the source device includes the target devices’ MAC addresses. The source device generates and sends a magic packet for each target device. A magic packet is a special signal that contains the MAC address of the target device and is sent as a broadcast frame over the network, meaning it reaches all the devices on the network. Only the device with the matching MAC address in the magic packet responds and wakes up.
Notes
Make sure target devices support WOL before completing the following procedures.
The source device that sends the magic packets must be awake and on the same network as the target devices you’re waking.
You can view WOL commands in the Commands view to determine if they have succeeded, are pending, or failed.
In addition to waking target devices on demand, you can:
Use a trigger to wake target devices at a scheduled time or when a specific event takes place.
Include the waking of target devices in workflows.
To choose a single source device
Click Devices to open the Devices view.
OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Click the source device’s row.
The source device’s dashboard window appears.
Click Power, and then click Wake On Lan.
The Wake on lan window appears.
To wake the target devices that match a filter’s or group’s criteria, select Filter or Group and select a filter or group from the drop-down list.
SeeFinding devices
OR
To wake a single target device, select Device and type a target device’s ID in the Device ID box.
OptionalTurn on Advanced wake-on-lan settings and specify the broadcast address and port for execution if your network requires this information.
Click Confirm.
To choose multiple source devices
Click Devices to open the Devices view.
OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Select the source devices’ check boxes.
Click More actions and select Wake on lan.
The Wake on lan window appears.
To wake the target devices that match a filter’s or group’s criteria, select Filter or Group and select a filter or group from the drop-down list.
SeeFinding devices
OR
To wake a single target device, select Device and type a target device’s ID in the Device ID box.
OptionalTurn on Advanced wake-on-lan settings and specify the broadcast address and port for execution if your network requires this information.
Click Confirm.
To choose multiple source devices that match a saved filter’s criteria
Click Devices to open the Devices view.
Click Filters in the Search bar.
Click Actions in the saved filter’s row and select Wake on lan.
To wake the target devices that match a filter’s or group’s criteria, select Filter or Group and select a filter or group from the drop-down list.
SeeFinding devices
OR
To wake a single target device, select Device and type a target device’s ID in the Device ID box.
OptionalTurn on Advanced wake-on-lan settings and specify the broadcast address and port for execution if your network requires this information.
Click Confirm.
To choose a group
Click Devices to open the Devices view.
Click Groups to open the Groups panel.
Click Actions in the group’s row and select Wake on lan.
The Wake on lan window appears.
To wake the target devices that match a filter’s or group’s criteria, select Filter or Group and select a filter or group from the drop-down list.
SeeFinding devices
OR
To wake a single target device, select Device and type a target device’s ID in the Device ID box.
OptionalTurn on Advanced wake-on-lan settings and specify the broadcast address and port for execution if your network requires this information.
Click Confirm.