Running ad-hoc sessions

SMART Board interactive displays with iQ 4

SMART Board interactive displays with iQ 3

SMART Board GX series interactive displays

Android devices

iOS devices

macOS devices

Windows devices

Chrome OS devices

Supported

Supported

Supported

Supported

Not supported

Not supported

Not supported

Not supported

On occasion, you might want to manage a device that is on a different account or domain. For these occasions, you can run an ad-hoc session.

Running an ad-hoc session involves two steps:

  1. Starting the ad-hoc session on the device

  2. Connecting to the ad-hoc session from SMART Remote Management

You can end an ad-hoc session from SMART Remote Management, or the device’s user can end it from the device.

Note 

The steps for starting an ad-hoc session on a SMART Board interactive display with iQ depend on whether iQ 3 or iQ 4 is installed. (One way to differentiate iQ 3 from iQ 4 is the appearance of the Home screen.)

Tip 

If you are working with SMART support to troubleshoot an issue with a SMART Board display with iQ, you can start an-hoc session on the display following the procedure below, then provide the token ID to the SMART support agent. The SMART support agent will then be able to connect to the display to diagnose the issue.

To start an ad-hoc session on a SMART Board interactive display with iQ 4

  1. Open the apps menu and tap the SMART Remote Management app.

    The remote management settings window appears.

  2. TapSettings icon in the top-right corner of the screen and select Start Ad-Hoc session.

    The Session Token screen appears, displaying a session token ID.

To start an ad-hoc session on a SMART Board interactive display with iQ 3

  1. Open the display’s settings and browse to SystemRemote ManagementLaunch Remote Management Settings.

    Note 

    For information about opening the display’s settings, see the display’s documentation.

    The remote management settings window appears.

  2. TapSettings icon in the top-right corner of the screen and select Start Ad-Hoc session.

    The Session Token screen appears, displaying a session token ID.

To start an ad-hoc session on an Android device

  1. If the Viso MDM agent is not already installed on the device, download and install it from radix‑int.com/radix-viso-mdm-download-links.

  2. Open the Viso MDM agent on the device.

  3. TapSettings icon in the top-right corner of the screen and select Start Ad-Hoc session.

    The Session Token screen appears, displaying a session token ID.

To connect to an ad-hoc session from SMART Remote Management

  1. Click Devices to open the Devices view.

  2. Click Ad-hoc session to open the Ad-hoc session window.

  3. In the Token ID box, type the session token ID generated by the user in the previous procedures and click Start.

    The ad-hoc session window appears. You can manage the device like you do enrolled devices:

To end an ad-hoc session

  1. Click Stop session in the ad-hoc session window.

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