Running device-type-specific commands

You can use SMART Remote Management to remove all Google accounts (except those you explicitly choose not to remove) from your organizations’ Android devices.

You can remove Google accounts on a single device, multiple devices, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:

• Use a trigger to initiate the removal of Google accounts when a specific event takes place.

  SeeManaging schedulers and triggers

• Include the removal of Google accounts in workflows.

  SeeManaging workflows

To remove Google accounts from a single device

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Click the device’s row.

   The device’s dashboard window appears.

4. Click Manage, and then click Remove Google Accounts.

   The Remove accounts window appears.

5. Select Remove all accounts to remove all Google accounts.

   OR

   Select Keep one account to retain one Google account and type that account’s email address in the Email account box.

6. Click Confirm.

To remove Google accounts from multiple devices

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Select the devices’ check boxes.

4. Click More actions and select Remove Google accounts from device.

   The Remove accounts window appears.

5. Select Remove all accounts to remove all Google accounts.

   OR

   Select Keep one account to retain one Google account and type that account’s email address in the Email account box.

6. Click Confirm.

To remove Google accounts from all devices that match a saved filter’s criteria

1. Click Devices to open the Devices view.

2. Click Filters in the Search bar.

3. Click Actions in the saved filter’s row and select Remove Google accounts from device.

   The Remove accounts window appears.

4. Select Remove all accounts to remove all Google accounts.

   OR

   Select Keep one account to retain one Google account and type that account’s email address in the Email account box.

5. Click Confirm.

To remove Google accounts from a group

1. Click Devices to open the Devices view.

2. Click Groups to open the Groups panel.

3. Click Actions in the group’s row and select Remove Google accounts from device.

   The Remove accounts window appears.

4. Select Remove all accounts to remove all Google accounts.

   OR

   Select Keep one account to retain one Google account and type that account’s email address in the Email account box.

5. Click Confirm.

Apple School Manager and Apple Business Manager are online services that include the ability to automate the enrollment and configuration of your organization’s iOS and macOS devices in SMART Remote Management and other mobile device management software.

To use these Apple programs with SMART Remote Management to enroll and configure devices, follow these four steps:

1. If you haven’t already, enroll in the appropriate program for your organization:

   Program	Link
   Apple School Manager	school.apple.com
   Apple Business Manager	business.apple.com

2. Add a DEP server account to SMART Remote Management.

   SeeManaging domain account settings

3. Create DEP profiles.

4. Deploy DEP profiles to a single device, multiple devices, all devices that match a saved filter’s criteria, or a group.

To add a DEP server account to SMART Remote Management

1. SeeManaging domain account settings

To create a DEP profile

1. Click Repositories and select Dep Apple profile.

   The DEP Apple profile window appears.

   Tip 

   If your organization created its domain account after May 2023, the DEP Apple profile window includes sample DEP profiles that you can use as starting point for creating your own DEP profiles. These sample DEP profiles have turquoise icons.

2. Click Add New.

3. Type a name and description in the Name and Description boxes.

4. Select a DEP server account in the DEP server account drop-down list.

5. Enter the appropriate information in the remaining tabs:

   Icon	Tab	Description
   	General	Enable and disable general settings for the DEP profile.
   	Support info	Enter support contact information for the DEP profile.
   	Setup assistant	Enable and disable setup assistant features for the DEP profile.

6. Click Confirm.

To deploy a DEP profile to a single device

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Click the device’s row.

   The device’s dashboard window appears.

4. Click Repository actions, and then click DEP Apple Profile.

   The Dep Apple profile window appears.

5. Select the DEP profile from the list and click Apply.

To deploy a DEP profile to multiple devices

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Select the devices’ check boxes.

4. Click More actions and select Dep Apple profile.

   The Dep Apple profile window appears.

5. Select the DEP profile from the list and click Apply.

To deploy a DEP profile to all devices that match a saved filter’s criteria

1. Click Devices to open the Devices view.

2. Click Filters in the Search bar.

3. Click Actions in the saved filter’s row and select Dep Apple profile.

   The Dep Apple profile window appears.

4. Select the DEP profile from the list and click Apply.

To deploy a DEP profile to a group

1. Click Devices to open the Devices view.

2. Click Groups to open the Groups panel.

3. Click Actions in the group’s row and select Dep Apple profile.

   The Dep Apple profile window appears.

4. Select the DEP profile from the list and click Apply.

Using SMART Remote Management, you can clear the passcode and the restrictions passcode from an iOS or macOS device.

To clear a passcode from a device

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Click the device’s row.

   The device’s dashboard window appears.

4. Click Power, and then click Clear Passcode.

5. Click Yes.

To clear a restrictions passcode from a device

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Click the device’s row.

   The device’s dashboard window appears.

4. Click Power, and then click Clear Restrictions Passcode.

5. Click Yes.

Using SMART Remote Management, you can retrieve the default password for a Chrome OS device.

To retrieve the default password for a device

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Click the device’s row.

   The device’s dashboard window appears.

4. Click Manage, and then click Get Default Password.

5. Click Press to retrieve password.