Returning devices to factory settings and resetting their authentication tokens
Returning devices to factory settings
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You can return a device to its factory settings (or “wipe it”) as described below. Alternatively, you can use a trigger to initiate the wiping of a device at a scheduled time or when a specific event takes place.
Important
If you return a device to factory settings, the authentication token that was generated when you first enrolled the device will be lost. You will need to generate a new authentication token following the instructions in Resetting devices’ authentication tokens.
To return a device to factory settings
Click Devices
to open the Devices view.OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Click the device’s row.
The device’s dashboard window appears.
Click Lock or Power, and then click Wipe.
Click Yes.
Resetting devices’ authentication tokens
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For security reasons, the first handshake between a device and SMART Remote Management generates an authentication token. This token is stored on SMART Remote Management and on the device.
You can generate a new authentication token for a device if the original authentication token was lost. This is useful if you’ve performed a factory reset on the device and need to reconnect it to SMART Remote Management.
Note
If you’ve never enrolled a device in SMART Remote Management, it should not have an authentication token. However, in rare situations, such as when you receive a replacement SMART Board interactive display that was previously enrolled in SMART Remote Management on another domain, a device that you haven’t enrolled in SMART Remote Management might have an authentication token. In these situations, contact SMART support (smarttech.com/contactsupport) to reset the device’s authentication token.
To reset a device’s authentication token
Click Devices
to open the Devices view.OptionalFilter the devices shown in the Devices view.
SeeFinding devices
Click the device’s row.
The device’s dashboard window appears.
Click Manage, and then click Reset Auth Token.
Click Reset Auth Token.