Advanced screen share troubleshooting

The advanced troubleshooting information on this page is intended for technicians and IT professionals.

Screen sharing technologies can be quite complex, and although these technologies offer many benefits for collaboration, technical issues can sometimes cause disruption. Issue resolution may require adjustments on the device, the display, or the network.

The troubleshooting wizards on this page will guide you through areas you can check to help resolve issues your organization might have with screen sharing while using SMART products.

Before you start troubleshooting with the wizards, verify the following:

The performance and reliability of screen share in your organization depends on the underlying network setup. The locations of the router or access point and the device matter, and the building’s construction and wall types, network interference from other discoverable networks, and so on each affect the network's ability to support screen sharing.

Get some tips for setting up your organization for screen sharing success.

Tip 

Use Apple’s Wireless Diagnostics and AirPort Utility tools to optimize the network for AirPlay.

Connectivity wizard

This wizard will help you if you are experiencing the following issues:

  • The display’s name does not appear in the list of available displays.

  • The display’s name appears but you can’t connect to the display.

Stability wizard

This wizard will help you if you are experiencing the following issues:

  • Devices may be able to connect reliably but don’t stay connected.

  • The video on the display lags behind the video on the device.

Connectivity wizard

This wizard will help you if you are experiencing the following issues:

  • The display’s name does not appear in the list of available displays.

  • The display’s name appears, but you can’t connect to the display.

Stability wizard

This wizard will help you if you are experiencing the following issues:

  • Devices may be able to connect reliably but don’t stay connected.

  • The video on the display lags behind the video on the device.

Connectivity wizard

This wizard will help you if you are experiencing the following issues:

  • The display’s name does not appear in the list of available displays.

  • The display’s name appears, but you can’t connect to the display.

Stability wizard

This wizard will help you if you are experiencing the following issues:

  • Devices may be able to connect reliably but don’t stay connected.

  • The video on the display lags behind the video on the device.