Troubleshooting screen share connectivity for AirPlay
Use this troubleshooting wizard to resolve connectivity issues with screen sharing.
When trying to connect devices using AirPlay, the following issues occur:
The display’s name does not appear in the list of available displays.
The display’s name appears, but you can’t connect to the display.
Display refers to the SMART Board interactive display or SMART Board display.
Device refers to the iOS or macOS device that is sharing its screen.
Are there more than one displays with the same name appearing in the list of devices?
If so, rename the display to give it a unique name that’s easy to identify.
Try sharing your screen again. If the issue persists, click Continue.
For displays with SMART Mirror
On the display, tap Screen Share
to open SMART Mirror’s home screen.Tap Settings.
Tap Network & Connections and turn on the AirPlay receiver.
For displays with SMART Screen Share:
Go to the iQ Home screen.
Tap Settings
.Navigate to the About section and tap Board Name.
Choose a name for the display.
On your device, turn on Airplane mode for 30 seconds. Turn Airplane mode off, wait 15 seconds, and then reconnect.
Try sharing your screen again. If the issue persists, click Continue.
Try these additional troubleshooting steps:
Check that the device and display on the same network (and subnet if applicable). The device should be on the same subnet or VLAN as your display. For example, if the display is connected to the XYZ network, the device should also be connected to the XYZ network. Network administrators should refer to Bridging mDNS Connections in Resolving screen share issues for SMART Board interactive displays with iQ for advanced setup information.
Confirm that the screen sharing app is open on the display.
On the display, turn Wi-Fi off and back on.
Confirm that the network’s firewall and proxy settings are configured for screen sharing.
Try sharing your screen again. If the issue persists, click Continue.
If the issue still persists, there may be an issue with how the network was set up. Contact a network engineer for further assistance.
Confirm that the AirPlay receiver is enabled (see instructions below). If it’s not, enable it.
For displays with SMART Mirror, if the device is on a different network than the display, make sure Bluetooth is enabled on your device and in the display’s iQ settings.
Try sharing your screen again. If the issue persists, click Continue.
For displays with SMART Mirror
On the display, tap Screen Share
to open SMART Mirror’s home screen.Tap Settings.
Tap Network & Connections and turn on the AirPlay receiver.
For displays with SMART Screen Share
From the iQ Home screen, tap Settings
.Tap Screen Share
.Locate AirPlay and enable it.
On your device, turn on Airplane mode for 30 seconds. Turn Airplane mode off, wait 15 seconds, and then reconnect.
Try sharing your screen again. If the issue persists, click Continue.
Is the device and display on the same network (and subnet)?
When using AirPlay, the device should be on the same subnet or VLAN as your display. For example, if the display is connected to the XYZ network, the device should also be connected to the XYZ network. Network administrators should refer to Bridging mDNS Connections in Resolving screen share issues for SMART Board interactive displays with iQ for advanced setup information.
If you want to use screen sharing across subnets, consult the network equipment’s vendor for instructions.
OR
(SMART Mirror only) If you want to enable screen sharing across networks, make sure that Bluetooth is enabled on both the device and in the display’s iQ settings.
Try sharing your screen again. If the issue persists, click Continue.
Has the network been properly configured to allow the required traffic to support AirPlay?
When using AirPlay, services such as Bonjour and mDNS must be enabled as well as specific ports. Check the network configuration requirements to ensure the network is properly configured for AirPlay.
Try sharing your screen again. If the issue persists, click Continue.
There is another issue with the network’s setup. Consult the network equipment’s manufacturer for further assistance.
In the meantime, SMART has a screen sharing client app available for iOS and macOS which can be used instead. Learn more.
Thank you for using this troubleshooting wizard.
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