Monitoring devices

You can choose the columns that appear in the Devices view by clicking Columns. Enable columns you want to show, and disable columns you want to hide:

These are the columns you’d typically want to display for SMART Board interactive displays with iQ:

To find a specific device or devices quickly, filter the devices in the Devices view in one of the following ways:

• Use the Search bar at the top of the Devices view

  

• Use column filtering.

  

  Notes 

  • Column filtering is available for the OS, Policy-Kiosk, and Tags columns.

  • For the OS column, selecting Android displays all SMART Board interactive display and Android devices, not just Android devices.

• Use filters

  SeeUsing filters

• Use groups

  SeeUsing groups

You can use filters to filter devices in the Devices view and run commands on all devices that meet filter criteria. You can create and save a filter for future use, or you can create a one-time quick filter.

To create and save a filter

1. Click Filters in the Search bar.

2. Create the conditions for the filter.

   Note 

   Click Add Condition to add multiple conditions as needed.

   Example 

   

3. Click Save Filter.

   The Save filter window appears.

4. Type a name in the Filter name box.

5. OptionalSelect the following options for the filter:

   Option	Description
   Set as private	Make this filter available only to you.
   Select color	Assign a color to the filter’s icon.
   Select icon	Assign an icon to the filter.

6. Click Save.

   Tip 

   You can edit the filter by selecting it in the list, modifying its conditions, and clicking Edit Filter.

To filter devices using filters

1. Click Filters in the Search bar.

2. Select the saved filter you want to use.

   OR

   Create the conditions for a one-time quick filter and click Quick Search.

   Note 

   Click Add Condition to add multiple conditions as needed.

   Example 

   

3. Click outside the filter drop-down menu.

   The devices that meet the filter’s criteria appear in the Devices view.

To run a command on all devices that meet a saved filter’s criteria

1. Click Filters in the Search bar.

2. Click Actions next to a saved filter and select the command you want to run on the devices that meet the filter’s criteria.

   Tip 

   You can pin a frequently used command to the top of the menu by hovering over it and clicking Pin to favorites.

You might need to change a device’s name if its current name doesn’t accurately describe its status or purpose. You can rename devices from the Devices view.

To rename a device

1. Click Edit device name beside the device’s name.

2. Type a new name for the device and click save changes.

   Tips 

   • To revert to the existing name, click cancel.

   • You can also rename a device from the device dashboard by clicking Manage and then Rename.

     SeeViewing device details

You can quickly identify which devices are online by clicking Who is online? in the Devices view. The OS icon for online devices turns blue ().

When you click a device’s row in the Devices view, a device dashboard similar to this appears:

From this dashboard, you can view general information about the device, a list of apps installed on the device, and device usage. The device dashboard also offers management tools, such as starting a remote session, applying settings and policies, and more.

The general details section on the dashboard’s left side shows the device’s current state (Connected or Disconnected) and device information, such as memory, storage, resolution, battery life, and more.

Click the other tabs to see additional information for the device:

You can see a device’s current location from the Devices view. This is particularly useful for finding mobile devices.

To locate a device

1. Click the row of the device you want to locate.

   The device’s dashboard window appears.

2. Click Location to open the Location window.

   

From the Devices view, you can create a CSV file that contains information from all available device columns in SMART Remote Management or from only those columns shown in the Devices view.

To export a CSV file

1. Select the check boxes of the devices you want to include in the CSV file.

2. Click More actions and select Export to CSV.

3. Select All columns to export all device columns to the CSV file.

   OR

   Select Columns shown in devices table to export only those columns shown in the Devices view.

4. Click Confirm.

   Your browser downloads a CSV file from SMART Remote Management.

5. Open the CSV file in a spreadsheet application.