Clearing app data

You can clear app data using SMART Remote Management. This is particularly useful when you are working with users to troubleshoot issues with their devices.

You can clear app data on a single device, multiple devices, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:

• Use a trigger to initiate the clearing of app data at a scheduled time or when a specific event takes place.

  SeeManaging schedulers and triggers

• Include the clearing of app data in workflows.

  SeeManaging workflows

To clear app data on a single device

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Click the device’s row.

   The device’s dashboard window appears.

4. For each app for which you want to clear data, click in the app’s row and select Clear app data.

To clear app data on multiple devices

1. Click Devices to open the Devices view.

2. OptionalFilter the devices shown in the Devices view.

   SeeFinding devices

3. Select the devices’ check boxes.

4. Click More actions and select Clear apps data.

   The Clear apps data window appears.

5. Click Add to list for each app for which you want to clear data.

6. Click Clear.

To clear app data on all devices that match a saved filter’s criteria

1. Click Devices to open the Devices view.

2. Click Filters in the Search bar.

3. Click Actions in the saved filter’s row and select Clear apps data.

   The Clear apps data window appears.

4. Click Add to list for each app for which you want to clear data.

5. Click Clear.

To clear app data on a group

1. Click Devices to open the Devices view.

2. Click Groups to open the Groups panel.

3. Click Actions in the group’s row and select Clear apps data.

   The Clear apps data window appears.

4. Click Add to list for each app for which you want to clear data.

5. Click Clear.