Troubleshooting the e³ experience
This page explains how to troubleshoot the e³ experience.
Issue | Solutions |
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You’ve forgotten the lock screen password. |
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You forgot the Settings security password. |
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The display can’t connect to a 5 GHz wireless network. |
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The pen is broken. |
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You need to identify the display. | |
An app is missing or not available. |
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Issue | Solutions |
|---|---|
The pen isn’t working correctly. |
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A previously shared image isn’t available anymore. |
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You can’t set an image as the background. |
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The display can’t open a saved Whiteboard. |
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The display can’t open a SMART Notebook file. |
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Issue | Solutions |
|---|---|
Browser isn’t working correctly. |
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You can’t find your downloads. |
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There is an issue with audio. |
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Issue | Solutions |
|---|---|
There is an issue with the image. No signal appears on the screen. |
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There is an issue with touch. Touch is not working or is not accurate |
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There is an issue with audio |
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Issue | Solutions |
|---|---|
The display’s name doesn’t appear in the list of available devices. |
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Your device or computer can’t connect to the display. |
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Audio isn’t working correctly. |
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The EShare app on the display is not activated. Note Unactivated appears in the lower right corner of the screen when the app is open. |
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You can’t control the display from your computer. |
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Issue | Solutions |
|---|---|
Your device can’t connect to the display. |
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You can’t share video. |
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You can’t change the display’s name. |
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Audio isn’t working correctly. |
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The iMirror app is not activated. |
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Issue | Solutions |
|---|---|
File Manager isn’t working correctly. |
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There is an issue with the USB drive |
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You can’t recover deleted files |
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