Frequently asked questions

Adding or removing teachers manually is disabled in the SMART Admin Portal if you have synced with a supported rostering tool. If you added a list of teachers from a rostering tool, use that tool to manage the list.

When you set up auto-provisioning, the existing list of users on a subscription is replaced with the list uploaded from the rostering tool. The changes take effect the next time a sync is successfully completed.

We’re working to set up automatic email notification if the sync fails, but at the moment there’s no process in place to notify you.

There is no limit introduced by SMART.

The SMART Admin Portal currently supports ClassLink, Google, and Microsoft. If you would like us to add another rostering tool, let us know by posting your idea on the SMART Admin Portal User Voice page.

Provisioning accounts provides a number of advantages over product key activation:

• Provisioning is designed to work with the systems you already use.

  If you’re using ClassLink and OneRoster, auto-provisioning allows you to sync a list of teachers. Changes you make in ClassLink are automatically reflected in the SMART Admin Portal.

• Provisioning is more secure.

  If a teacher leaves a school, you can remove the teacher from the subscription and reclaim a seat on the subscription for a new user. When you activate with a product key, you must remove the product key on the activated computer manually, which might not be possible if the activated computer is no longer working or accessible (for instance, if the teacher has copied the key onto a personal computer).

• Provisioning gives teachers flexible access to the software.

  Account provisioning allows teachers to use SMART software from any compatible computer or device, just by signing in. No more limited installations per key; each license lets a set number of teachers use the software flexibly on any computer or device where it’s installed.

• Provisioning provides a smoother user experience, so fewer teachers will contact you about issues or resources.

  By requiring teachers to sign in to access SMART software, you set them up to use all the features and benefits that come with the subscription. Teachers need to sign in to access Lumio and to perform daily teaching tasks, such as connecting student devices to a lesson in SMART Notebook software.

Sign in to the SMART Admin Portal and add your teachers’ account email addresses to your school’s subscription.

If you use Google or ClassLink and OneRoster, you can auto-provision teachers by syncing data between ClassLink or Google and the SMART Admin Portal.

Technically, you can provision any email address that is attached to a Google or Microsoft account, even a personal email address. However, we strongly recommend that teachers use their school or district emails to set up their SMART Accounts.

This ensures that if a teacher moves to a different district, there won’t be issues with one email being associated with multiple accounts if an admin forgets to remove a user. Also, it's easier to track and manage users within a subscription if they all use district emails.

In this case, the teacher will not be provisioned, because the email you added in the portal is not associated with the teacher’s SMART Account.

It’s a best practice to provision official school or district emails (as long as they’re Microsoft or Google based) and instruct teachers to set up SMART Accounts using their official school or district email addresses (see the previous question).

We value our customers’ privacy and personal data. As part of a strict adherence to a variety of global privacy laws, some personal information is masked. As this portal grows and we add new features, we will continually revisit privacy-related aspects of the service to ensure we comply with all applicable laws while providing an excellent user experience.

SMART does not yet prevent the use of seats in excess of the purchased number. However, the SMART Admin Portal will indicate if you’re using more seats than you purchased, and the assigned number of seats in the Assigned/total column will appear in red. When you renew your subscription, we will reassess the number of seats you need to purchase.

SMART does not yet support the use of ADFS, but we hope to release this provisioning feature in a future update.

If a list includes teachers who have deactivated Google or Microsoft accounts, these accounts do not add to your subscription usage count. These teachers are also not provisioned for Lumio or SMART Notebook Plus software.

If your Google and Microsoft accounts share the same domain, you can provision all teacher accounts with either platform. If the domains are different, you need to provision the teacher accounts with the provider (Google or Microsoft) your teachers use to access SMART software. For example, if your teachers are using the Google integration Lumio, you should provision using Google.

You should provision your teachers using your current LMS system now. When the new LMS system is active, you can disconnect your current sync and create a new one.

Yes, product keys still work for SMART Notebook Plus. However, SMART recommends that you use provisioning rather than product keys to give teachers access to SMART Notebook Plus software. Provisioning an email is beneficial for a number of reasons. To learn more, see Determining the best activation method.

The assigned seat count in the SMART Admin Portal lists only the number of provisioned user accounts; it doesn’t show how many times a product key has been used to activate software on computers. Don’t worry though, we include enough flexibility with licensing to ensure that customers don’t hit limits as a result of not having combined counts.

The assigned seat count in the SMART Admin Portal lists only the number of provisioned user accounts; it doesn’t show how many times a product key has been used to activate software on computers. Don’t worry though, we include enough flexibility with licensing to ensure that customers don’t hit limits as a result of not having combined counts.