Managing commands

You can choose which columns appear in the Commands view by clicking Columns. Enable columns you want to show, and disable columns you want to hide:

1. Select one of the following columns in the Search by drop-down list:

   • Description

   • Device ID

   • Command type

   • Trigger name

2. In theSearchbox, type the text you want to search for in the selected column.

3. Click Search.

1. Click the command’s row.

   The command’s status window appears.

   

   Successful commands appear in green.

   

   Pending commands appear in purple.

   

   Failed commands appear in red.

   Tip 

   Click More info in a command’s row to see why it failed.

You can stop, restart, and edit currently running, scheduled, or trigger commands from the Commands view.

To stop a command

1. Click Actions in the command’s row and select Stop command.

2. Click Yes.

To restart a command

1. Click Actions in the command’s row and select Start command.

2. Click Yes.

To edit a command

1. Click Actions in the command’s row and select Edit command.

   The Scheduler & trigger commands window appears.

2. Make any desired changes to the command.

3. Click Confirm.

You can resend previously run commands from the Commands view. You can resend the commands to all devices for which it applies or only to devices for which it previously failed.

To resend a command to all devices for which it applies

1. Click Actions in the command’s row and select Resend command.

2. Click Yes.

To resend a command to only devices for which it previously failed

1. Click Actions in the command’s row and select Resend command to failed devices.

2. Click Yes.

From the Commands view, you can export a command log to a CSV file for a single command, multiple commands, or all commands. SMART Remote Management sends the CSV file to the email address linked to your user account.

To export a command log

1. OptionalSelect the check boxes of the commands you want to include in the command log.

2. Click Export to CSV.

   A notification appears in the bottom-right corner of the browser window, and you receive an email from SMART Remote Management with the CSV file attached.

You can make group commands persistent from the Commands view. If you assign a new device to a group in the future (by adding one of the group’s tags to the device), the persistent commands for that group automatically run on the device.

To make a group command persistent

1. Click Actions in the command’s row and select Persist.

2. Click Yes.

   The command’s icon changes from blue () to green ().

To stop a group command’s persistence

1. Click Actions in the command’s row and select Stop persistence.

2. Click Yes.

   The command’s icon changes from green () to blue ().