Manage apps on iQ 4 devices

Three common app management activities are enabling, disabling, and stopping apps. You can complete these activities—as well as clearing app data and uninstalling apps—for a single device from the device’s dashboard.

You can manage apps on a single device, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:

Important 

Take care when disabling an app because devices might not work correctly without the app.

You can also enable and disable apps using SMART Remote Management commands.

Apps are enabled by default. If you or another administrator disabled apps on one or more devices, you can re-enable them from SMART Remote Management.

To enable apps

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps

    Enable apps on a single device

    1. Click the device’s row.

      The device’s dashboard window appears.

    2. For each app you want to enable, click ActionsActions in the app’s row and select App ManagementthenEnable App.

    Enable apps on devices that match a saved filter

    1. Click Filters to open the filters panel and then click Browse saved.

    2. Click Actions in the saved filter’s row and select App ManagementthenEnable App.

      The Enable App window appears.

    3. Click Add to list for each app you want to enable.

    4. Click Enable.

    Enable apps on all devices in a group

    1. If the groups panel isn’t visible, click Groups.

    2. Click Actions in the group’s row and select App ManagementthenEnable App.

      The Enable App window appears.

    3. Click Add to list for each app you want to enable.

    4. Click Enable.

If you want to prevent users from using an app but don’t want to remove the app entirely from devices, you can disable the app from SMART Remote Management.

To disable apps

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps

    Disable apps on a single device

    1. Click the device’s row.

      The device’s dashboard window appears.

    2. For each app you want to disable, click ActionsActions in the app’s row and select Disable app.

    Disable apps on devices that match a saved filter

    1. Click Filters to open the filters panel and then click Browse saved.

    2. Click Actions in the saved filter’s row and select App ManagementthenDisable App.

      The Disable Apps window appears.

    3. Click Add to list for each app you want to disable.

    4. Click Disable.

    Disable on all devices in a group

    1. If the groups panel isn’t visible, click Groups.

    2. Click Actions in the group’s row and select App ManagementthenDisable App.

      The Disable Apps window appears.

    3. Click Add to list for each app you want to disable.

    4. Click Disable.

To prevent users from installing apps on SMART Board interactive displays and Android devices, you can either disable the App Store app or uninstall the Google Play store from those devices.

Note 

When you disable the App Store app on a device, the App Store icon will still appear on the device, but users will not be able to open the app.

To disable the App Store

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps

    Disable the App Store on a single device

    1. Click the device’s row.

      The device’s dashboard window appears.

    2. For each app you want to enable, click ActionsActions in the app’s row and select Disable app.

    3. Click Add to list for the App Store app.

    4. Click Disable.

    Disable the App Store on devices that match a saved filter

    1. Click Filters to open the filters panel and then click Browse saved.

    2. Click Actions in the saved filter’s row and select App ManagementthenDisable App.

      The Disable App window appears.

    3. Click Add to list for the App Store app.

    4. Click Disable.

    Disable the App Store on all devices in a group

    1. If the groups panel isn’t visible, click Groups.

    2. Click Actions in the group’s row and select App ManagementthenDisable App.

      The Disable App window appears.

    3. Click Add to list for the App Store app.

    4. Click Disable.

To uninstall the Google Play store

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps (New UI)

    Uninstall the Google Play store on a single device

    1. Click the device’s row.

      The device’s dashboard window appears.

    2. For the Google Play Store app, click Actions in the app’s row and select Uninstall App.

    Uninstall the Google Play store on devices that match a saved filter

    1. Click Filters to open the filters panel and then click Browse saved.

    2. Click Actions in the saved filter’s row and select App ManagementthenUninstall App.

      The Uninstall App window appears.

    3. Click Add to list for the Google Play Store.

    4. Click Uninstall.

    Uninstall the Google Play store on a group of devices

    1. If the groups panel isn’t visible, click Groups.

    2. Click Actions in the group’s row and select App ManagementthenUninstall App.

      The Uninstall App window appears.

    3. Click Add to list for the Google Play Store.

    4. Click Uninstall.

You can stop any apps currently running on a device from SMART Remote Management. This is particularly useful when you are working with users to troubleshoot issues with their devices.

Important 

Take care when stopping an app because devices might not work correctly without the app.

To stop apps

  1. Click Devices to open the Devices view.

  2. Click the device’s row.

    The device’s dashboard window appears.

  3. For each app you want to stop, click Actions in the app’s row and select Stop app.

You can clear an app’s data using SMART Remote Management. This is particularly useful when you are working with users to troubleshoot issues with their devices.

Important 

Take care when clearing app data because apps might not work as expected after being cleared.

To clear app data

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps

    Clear app data on a single device

    1. Click the device’s row.

      The device’s dashboard window appears.

    2. For each app for which you want to clear data, click Actions in the app’s row and select App ManagementthenClear App Data.

    Clear app data on devices that match a saved filter

    1. Click Filters to open the filters panel and then click Browse saved.

    2. Click Actions in the saved filter’s row and select App ManagementthenClear App Data.

      The Clear App Data window appears.

    3. Click Add to list for each app for which you want to clear data.

    4. Click Clear.

    Clear app data on all devices in a group

    1. If the groups panel isn’t visible, click Groups.

    2. Click Actions in the group’s row and select App ManagementthenClear App Data.

      The Clear App Data window appears.

    3. Click Add to list for each app for which you want to clear data.

    4. Click Clear.

You can view apps currently running on a device and detailed app information for the device using SMART Remote Management. You can create an app usage report for a single device, all devices that match a saved filter’s criteria, or a group. This report displays app usage data, including the most- and least-used apps on the devices. Usage data is helpful for determining which apps are being used in your organization and which aren’t and can be either disabled or uninstalled.

App usage report

To view apps currently running on a device

  1. Click Devices to open the Devices view.

  2. Click the device’s row.

    The device’s dashboard window appears.

  3. Click Usage.

    A list of all apps currently running on the device appears.

    Currently running apps

To view detailed app information for a device

  1. Click Devices to open the Devices view.

  2. Click the device’s row.

    The device’s dashboard window appears.

  3. Click Advanced stats.

    A table with detailed app information for the device appears.

    Detailed app information

    Tip 

    You can do the following:

    • Search for specific information using the Search box.

    • Export information to a CSV file by clicking Export to CSV.

    • Display the information in the tab in an expanded view by clicking Expand.

To create an app usage report

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps

    Create a report for a single device

    1. Click Devices to open the Devices view.

    2. Select the check box for the device you want to view.

    3. Click Insights.

      A list of all apps currently running on the device appears along with app usage statistics.

    Create a report for all devices in a group

    1. If the groups panel isn’t visible, click Groups.

    2. Select a group.

    3. Click Insights.

      The app usage report for the devices appears. By default, the report displays app usage data for the last month.

    Tip 

    You can change the report’s start and end dates using the calendar. In the App usage section of the report, you can do the following:

    • Search for specific information using the Search box.

    • Export information to a CSV file by clicking Export to CSV.

    • Sort the list of apps by clicking Sort ascending or Sort descending.