The Command History view

The Command History view provides a centralized list of all the commands currently running, previously run, and set to run by trigger on devices for which you have access.

Commands view

Note 

The color of each command’s icon indicates its status:

Icon color

Command status

Gray command icon

Applies to a single device or multiple devices

Blue command icon

Applies to a group but is not persistent

Green command icon

Applies to a group and is persistent

For more information about groups and persistent commands, see Making group commands persistent.

From this view, you can:

  • Filter commands

  • View command details

  • Stop, restart, and edit currently running or trigger commands

  • Resend commands to all devices for which the commands apply or only to those devices for which the commands previously failed

  • Export command logs to CSV files

  • Make group commands persistent

To open the Command History view from anywhere in SMART Remote Management, click Commands in the menu.

You can choose which columns appear in the Command History view by clicking Columns. Enable columns you want to show, and disable columns you want to hide:

Columns popup with Type, Description, Command, Group, Owner, and Creation Time columns set to display

Tips 

  • You can sort commands by clickingSort button beside the column headers.

    Sorting commands by clicking column headers

  • You can change the order of columns by dragging a column’s header to its new position.

    Changing the order of columns by dragging their headers

  1. Select one of the following columns in the Search by drop-down list:

    • Description

    • Device ID

    • Command type

    • Trigger name

  2. In theSearchbox, type the text you want to search for in the selected column.

  3. Click Search.

  1. Click the command’s row.

    The command’s status window appears.

    Successful command in green

    Successful commands appear in green.

    Pending command in purple

    Pending commands appear in purple.

    Failed command in red

    Failed commands appear in red.

    Tip 

    Click More info in a command’s row to see why it failed.

From the Command History view, you can export a command log to a CSV file for a single command, multiple commands, or all commands. SMART Remote Management sends the CSV file to the email address linked to your user account.

SeeManage your user account

To export a command log

  1. OptionalSelect the check boxes of the commands you want to include in the command log.

  2. Click Export to CSV.

    A notification appears in the bottom-right corner of the browser window, and you receive an email from SMART Remote Management with the CSV file attached.