Use commands

Commands in SMART Remote Management are discrete, server-initiated actions executed on enrolled devices to configure settings, deploy software, collect diagnostics, or enforce organizational policies. Commands can be targeted at individual devices, device groups, or dynamically generated lists through saved filters, ensuring that administrators can reliably apply configurations and workflows across their organization’s enrolled devices.

You can stop, restart, and edit currently running, scheduled, or trigger commands from the Command History view.

To stop a command

  1. Click Actions in the command’s row and select Stop command.

  2. Click Yes.

To restart a command

  1. Click Actions in the command’s row and select Start command.

  2. Click Yes.

To edit a command

  1. Click Actions in the command’s row and select Edit command.

    The Scheduler & trigger commands window appears.

  2. Make any desired changes to the command.

  3. Click Confirm.

You can resend previously run commands from the Command History view. You can resend the commands to all devices for which it applies or only to devices for which it previously failed.

To resend a command to all devices for which it applies

  1. Click Actions in the command’s row and select Resend command.

  2. Click Yes.

To resend a command to only devices for which it previously failed

  1. Click Actions in the command’s row and select Resend command to failed devices.

  2. Click Yes.

You can make group commands persistent from the Command History view. If you assign a new device to a group in the future (by adding one of the group’s tags to the device), the persistent commands for that group automatically run on the device.

Notes 

  • SMART Board interactive displays with iQ support persistent commands.

  • Other devices require version 11.5.1.1 or later of the Viso MDM agent to support persistent commands.

Tip 

If you want to run a command, such as deploying an installation package, on each new device you enroll in SMART Remote Management, run the command on the New Devices group and make it persistent.

To make a group command persistent

  1. Click Actions in the command’s row and select Persist.

  2. Click Yes.

    The command’s icon changes from blue (Blue command icon) to green (Green command icon).

To stop a group command’s persistence

  1. Click Actions in the command’s row and select Stop persistence.

  2. Click Yes.

    The command’s icon changes from green (Green command icon) to blue (Blue command icon).