Before you contact support
If you haven’t found the information you need from this site or from our knowledge base, you can contact support for additional assistance.
Before you do, download and complete the technical support check list. This check list includes information our support agents need for properly assessing and resolving any issues you’re having with our products.
How do I know which SMART Board I have?SMART Board displays and interactive whiteboards are available in a wide variety of models.
Use the Find my SMART Board wizard to identify your specific SMART Board product.
How do I know which OPS module I have?Most modern SMART Board interactive displays include an accessory slot in which you can install an OPS module. SMART offers several OPS modules, and you can purchase and install OPS modules from third parties as long as they meet the requirements defined in the SMART Board interactive display documentation.
Use the Find my OPS module wizard to identify your specific OPS module.
How do I find my SMART product’s serial number?To learn how to find your SMART product’s serial number, tap the links below:
SMART Board displays
SMART Board interactive whiteboards
Other hardware
Accessories
How do I know if my SMART product is still under warranty?Browse to the Warranty page, type your SMART product’s serial number or software key in the box, and click Check for warranty.
Tip
You can type up to 100 serial numbers or software keys in the box. Separate the serial numbers or product keys with commas (,).
Where do I find software or firmware version information?To learn how to find the software or firmware version information for common SMART products, tap the links below:
Software
Hardware
Tip
To learn how to find the software or firmware version information for all other SMART products, refer to the products’ documentation on this site.
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