Using the Tools menu in SMART Diagnostics

Use the Tools menu to help configure the interactive product, to run a variety of tests or to troubleshoot communication problems between the interactive product and the computer.

You can use the SMART DiagnosticsAdvanced Board Settings to customize your SMART product’s configuration. You can usually revert to the default settings for any option by clicking the Default button.

To access the Advanced Board Settings

  1. Select Tools > Advanced Board Settings.

    The Edit Advanced Board Settings dialog box appears.

The points per second (PPS) setting indicates the number of screen-contact points the SMART interactive product’s controller module sends to the computer each second.

Notes 

  • The Points Per Second tab is available only if you have a SMART interactive product that uses an SC5, SC6 or SC7 controller module.

  • Call your support representative before you change this setting.

  • The default values of these settings vary depending on your product’s serial controller. The minimum and maximum values for all serial controllers are 2 and 9 PPS, respectively.

  • The default value for the SC5 and SC6 modules is 4 PPS.

  • The default value for the SC7 and newer modules is 2 PPS.

To find out which serial controller you have, view the log messages while the interactive product starts up to determine the hardware model.

To change the points per second setting

  1. Select Tools > Advanced Board Settings.

    The Edit Advanced Board Settings dialog box appears.

  2. Click the Points Per Second tab.

  3. Move the slider to the appropriate setting for your serial controller.

  4. Click OK.

You can use SMART Settings to select from 4-, 9-, 12- or 20-point orientations to ensure the greatest tracking precision. See Orienting your interactive product for more information.

If you require greater precision, you can select the 80-point orientation in SMART Diagnostics.

To select the extra precision of an 80-point orientation

  1. Select Tools > Advanced Board Settings.

  2. Click the Calibrate/Orient tab.

  3. Select the Allow 80 Point Orient option, and then press OK.

    Note 

    You must now select the 80-point orientation option in SMART Settings.

  4. In Windows operating systems, click the SMART Board icon (SMART Board icon orSMART Board icon) in the notification area, and then select SMART Settings.

    OR

    In macOS operating systems, click the SMART Board iconSMART Board icon in the Mac menu bar, and then select SMART Settings.

    Note 

    If your computer isn’t currently connected to a SMART interactive product, the SMART Board icon includes an X in the lower-right corner (SMART Board icon with X orSMART Board icon with X).

  5. Click SMART Hardware Settings.

    If your computer is connected to more than one interactive product, the upper area of SMART Settings displays an image for each product. Press the image of the product you want to change settings for.

  6. Select Orientation/Alignment Settings in the list.

  7. Select the Precision orientation level which uses 80 alignment points.

To set calibration settings for some of SMART’s custom or special-order products

  1. Use the Calibration Settings options.

    Note 

    Contact your SMART representative before adjusting these settings.

If you want to change how SMART Product Drivers Touch Recognition feature interprets your intent when you press the screen, you can adjust the thresholds that the software uses.

The software interprets a small contact area, such as that made by a pen tray pen tip, as a pen contact. A slightly larger contact area, like that made by your finger tip, is interpreted as a mouse pointer. A large contact area, such as the palm of your hand, is interpreted as an eraser.

To do this, the software interprets a contact area smaller than the Pen Finger Threshold as a pen tray pen contact, and a contact area larger than the Finger Eraser Threshold as an eraser contact. The software interprets contact areas between these thresholds as a mouse pointer. If SMART Product Drivers misinterprets your intent when you touch the screen, adjust the thresholds as detailed below.

To customize Touch Recognition

  1. Select Tools > Advanced Board Settings.

  2. Click the SB6 Mode Switch tab.

  3. If you want the software to interpret a wider range of contact area sizes as a pen tray pen, increase the Pen Finger Threshold value.

    If you want the software to interpret a wider range of contact area sizes as an eraser, reduce the Finger Eraser Threshold value.

Windows operating systems only

Use the Drag Assist options to drag various window areas more easily, such as scroll bars, Close buttons or resize areas.

To set or change the drag assist settings

  1. Select Tools > Advanced Board Settings.

    The Edit Advanced Board Settings dialog box appears.

  2. Click the Drag Assist tab.

  3. Select the Drag Assist option.

  4. Set the Delay Time, Maximal Gap and Minimal Gap values as required.

    • The valid Delay Time range is 0 to 700 ms, indicating how long the software waits after you lift your finger or pen before it detects another touch. If Delay Time is set too low, the assist is negligible. If Delay Time is set too high, double-clicking becomes difficult.

    • The Maximal Gap range is 0 to 4096 pixels. The Minimal Gap range is 0 to the Maximal Gap setting. If the distance between your first touch and second touch is greater than the Maximal Gap or less than the Minimal Gap, the touch is ignored.

  5. Click OK.

Important 

The options in this tab are used by software developers, and you should not change them unless directed by your service representative.

Notebook Filters

  • The Ink Smoothing option makes digital ink lines less jagged.

  • The Anti-Aliasing option improves the appearance of digital ink so that it’s less jagged and blends with the background. Turning this option off can increase drawing performance on slow computers, but the ink might not look as smooth.

Board Service Filters

  • The Drag Assist Filter option is designed to help small children drag objects across the screen. Small children’s fingers tend to stutter across the screen’s surface.

  • The Mouse Assist Filter option makes it easier to activate scroll bars and to activate program buttons. You can also select this option in SMART Settings.

  • The Head Filter option reduces the size of small hooks at the beginning and end of digital ink lines.

  • The Collinear Filter option removes redundant points that aren’t required to draw a straight line.

  • The Edge Filter option is designed to improve touch performance near the edge of resistive interactive whiteboards.

  • The Spike Filter option is used with 500 series interactive whiteboards to reduce the effects of spurious events that cause digital ink to jump to another part of the screen’s surface and back.

Firmware Filters

  • The SB6 FW Filter option is used with 600 series interactive whiteboards to reduce the effects of spurious events that cause digital ink to jump to another part of the screen’s surface and back.

Windows operating systems only

To connect the video marker, you need the SMART Adapter (Boeckeler Part No. SB-ABT) from your Boeckeler dealer.

You can use an interactive whiteboard with the PVI-83 to display notes over video images. Alternatively, if the SMART product has an XPort, you can switch between a computer source and a video source.

Important 

Change the port settings only if you connected a Boeckeler Pointmaker PVI-83 Multiple-Sync Video Marker to a SMART Board interactive whiteboard.

The port settings option will be disabled if the correct controller is not attached to the system.

To change the port settings

  1. Select Tools > Port Settings.

    The Port Settings dialog box appears.

  2. Click the appropriate Boeckeler Firmware button for your system.

    The selections are preset according to the version of firmware chosen.

  3. To return the settings to the default values, click Defaults.

OS X operating system software only

Your support representative could ask you to send a specific command directly to a SMART product.

Your support representative will give you the appropriate command syntax.

To send a command

  1. Select Tools > Send Command.

    A warning appears indicating the danger in using this function.

  2. Click OK.

    The Send Command dialog box appears.

  3. Type the command exactly as your support representative instructs.

  4. Click Send.

Windows operating systems only

This option is available only if your computer is connected with a serial cable to an interactive whiteboard and isn’t a 600 series product.

To check if your device is properly enumerated

  1. Click Tools > PnP Enumerate.

    The plug and play query results appear in the log.

By default, these options aren’t listed in the Messages menu. They are used exclusively by software developers and are of little use in troubleshooting.

To add these options to the Messages menu

  1. In Windows operating systems, select Tools > Options.

    OR

    In Mac operating system software, select SMART Board Diagnostics > Preferences.

  2. Do the following:

    • select Debug to add Show Debug.

    • select SDK to add Show SDK.

    • select File Info to add File Info.

Note 

You must select these options in the Messages menu to show the information in the log.

For information on running a trace see Running a trace test.

Keywords

  • Troubleshooting
  • SMART Diagnostics
  • Advanced board settings

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