Uninstalling previous versions of the software on Windows

Windows operating systems only

If you have version 9.0 or earlier of SMART Board software on your computers, uninstall it before installing new software.

You or your predecessor installed SMART Board software 9.x using the Windows Installer 3.1 installation utility.

You can uninstall SMART Board software 9.x using the installation package (if you still have it) or the product code.

To uninstall SMART Board software 9.x

  1. Run the following command to uninstall the software using the installation package:

    Copy
    msiexec /x "[Path]\SMART Board Software.msi" [Parameter]

    Where

    OR

    Run the following command to unintall the software using the product code:

    Copy
    msiexec /x [Product code][Parameter]

    Where

    • Product code is the product code for the version of SMART Notebook software you’re uninstalling, including the braces (“{” and “}”).

      Version

      Product code

      9.0.1.57

      {D2EC1505-9F11-4A94-9644-DCD0299DE491}

      9.1.0.40

      {BD6516BA-2314-4F2C-9ECD-29BCB1074AFB}

      9.1.3.47

      {8D757887-9CD3-4F97-9873-E049E1C264CE}

      9.1.4.51

      {EE2A5345-CBE2-4932-83B0-D628D0D24AF8}

      9.5.x.x

      {B72EB184-2A42-4B3C-8F8F-D7EF163829B4}

      9.7.x.x

      {46486451-E60F-42C3-92D7-796D8594688A}

    • Parameter is the installation parameter (see Windows Installer parameters).

You or your predecessor installed SMART Board software 8.x using the InstallShield® installation utility.

You can uninstall SMART Board software 8.x by creating a setup.iss file and then using the file to uninstall the software from all computers.

Note 

You need to create the setup.iss file only once. You can then use the file to uninstall the same version of SMART Board software from other computers on your network using a batch file or startup script.

Before completing the following procedures, determine the product code for the version of SMART Board software installed on the computers.

Version

Product code

8.0.0.52

{7823065C-AA64-425D-A9A3-18BF7B99E944}

8.0.1

{F414173A-7BE1-46C6-811A-51277A4D9E7B}

8.1.0

{155FBC4E-CF09-4698-961B-DF9787E6B8B8}

8.1.1.24

{7AD771BB-B681-4659-B7FA-223FCB1FDF56}

8.1.2.8

{55C574CA-8D71-46F1-9897-98DAE55C0394}

8.1.3.17

{10D2A154-D221-4455-8426-E67D12C092F9}

8.1.4.19

{41CEFD25-0D33-44EA-A19C-5A1EBABFC041}

The product code includes the braces (“{” and “}”).

To create the setup.iss file

  1. Run the following command:

    Copy
    "C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe" /MProductCode /l1033 /r/z-AddRemove --RemoveReg

    The InstallShield installation utility uninstalls SMART Board software and creates a setup.iss file in the root Windows folder.

  2. Move the setup.iss file to a location where all computers can access it.

To uninstall SMART Board software 8.x

  1. Run the following command:

    Copy
    "C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe" /MProductCode /l1033 /s /z-AddRemove -RemoveReg /f1"[Path to the setup.iss file]\setup.iss"/f2"[Path to the uninst.log file]\uninst.log"

    Where

    • Path to the setup.iss file is the path to the setup.iss file you created in the previous procedure.

    • Path to the uninst.log file is the path to the log file that the InstallShield installation utility creates when it uninstalls the software.

When you uninstall a previous version of SMART Notebook software, the removal process can leave behind registry entries, preventing you from installing the latest version of the software.

Caution 

Use caution when you open the Windows registry editor. If you incorrectly modify the Windows registry, you can damage your computer’s operating system. Back up your registry before performing the following procedures.

If you’re still having difficulties with remaining registry files, ensure that you have administrator rights and manually search the registry for SMART Notebook software, SMART Board software or SMART Product Drivers files.

Caution 

Do not remove files for other SMART products you want to retain. If you are unsure, contact SMART Support (smarttech.com/contactsupport).

To manually clean the registry

  1. Click START+R.

    The Run dialog box appears.

  2. Type regedit, and click OK.

    The Registry Editor window appears.

  3. Locate SMART files in the following locations, and then delete them:

    • HKEY_CURRENT_USER\Software\SMART Technologies Inc.

    • HKEY_LOCAL_MACHINE\Software\SMART Technologies Inc.

    • HKEY_CURRENT_USER\Software\SMART Technologies

    • HKEY_LOCAL_MACHINE\Software\SMART Technologies

  4. Close the Registry Editor window.

  5. Restart your computer.

Keywords

  • uninstall
  • SMART Board software
  • Windows