Using SMART Product Update (SPU)

SMART Product Update (SPU) enables you to activate and update SMART software, including SMART Notebook.

Important 

SPU requires an Internet connection.

The SMART Software Portal is a web service that helps you view product keys, activations and other information for your SMART software. Currently, the SMART Software Portal is available only for English speakers in North America and the United Kingdom. Visit the portal at licensing.smarttech.com.

If you live outside of North America or the United Kingdom, contact your reseller (smarttech.com/wheretobuy) to obtain a product key.

Tip 

If you lose your product key, go to smarttech.com/findproductkey.

Contact your reseller (smarttech.com/wheretobuy) to obtain a product key.

Tip 

If you lose your product key, go to smarttech.com/findproductkey.

Follow these instructions to register your SMART hardware product.

To register your SMART hardware product

  1. Locate your SMART hardware product’s serial number.

    Note 

    See smarttech.com/serialnumber for information on locating your SMART hardware product’s serial number.

  2. Go to smarttech.com/registration.

  3. Follow the on-screen instructions to register your SMART hardware product.

After you obtain a product key, you can use it to activate SMART Notebook.

Typically, you activate SMART Notebook after installing it. However, in some situations, you activate the software later. For example, you could choose to evaluate the software before deciding to purchase it.

To activate SMART Notebook

  1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Product Update.

    OR

    In Windows 8.1 operating system, go to the Apps screen, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In Windows 10 operating system, tap Start, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In macOS operating system software, open Finder, and then browse to and double-click Applications/SMART Technologies/SMART Tools/SMART Product Update.

    The SMART Product Update window opens.

  2. Tap Activate or Manage for SMART Notebook.

    The SMART Software Activation window opens.

    Note 

    The value in the Status column indicates the status for each product:

    Value

    Description

    Installed

    The software is installed.

    Activated

    The software is installed and activated with a perpetual or maintenance license.

    Subscription

    The software is installed and activated with a subscription license. The number in parentheses indicates the days remaining in the subscription period.

    Expiring

    The software is installed but not yet activated. The number in parentheses indicates the days remaining in the evaluation period.

    Expired

    The software is installed but not yet activated. The evaluation period is over. You’re unable to use the software until you activate it.

    Unknown

    The software’s status is unknown.

  3. Tap Add.

  4. Follow the on-screen instructions to activate the software using the product key.

To view product keys

  1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Product Update.

    OR

    In Windows 8.1 operating system, go to the Apps screen, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In Windows 10 operating system, tap Start, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In macOS operating system software, open Finder, and then browse to and double-click Applications/SMART Technologies/SMART Tools/SMART Product Update.

    The SMART Product Update window opens.

  2. Select Tools > View Licenses.

    The Product Keys dialog box appears.

  3. Tap OK when you’re done viewing the product keys.

    Note 

    Alternatively, you can view the product keys for a single product by tapping the product’s name in the SMART Product Update window, and then tapping View licenses.

SMART periodically releases updates to its software and firmware products. (Firmware is software installed in hardware products like the SMART Board interactive whiteboard.) You can use SPU to check for and install these updates.

Your system administrator can install SPU in Full mode or Dashboard mode. In Full mode, you can view installed versions and download and install updates as documented in this section. In Dashboard mode, you can only view installed versions.

To check for updates automatically

  1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Product Update.

    OR

    In Windows 8.1 operating system, go to the Apps screen, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In Windows 10 operating system, tap Start, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In macOS operating system software, open Finder, and then browse to and double-click Applications/SMART Technologies/SMART Tools/SMART Product Update.

    The SMART Product Update window opens.

  2. Select the Check for updates automatically check box, and then type the number of days (up to 60) between SPU checks.

  3. Close the SMART Product Update window.

    If an update is available for a product the next time SPU checks, the SMART Product Update window appears automatically and the product’s Update button is enabled.

To check for updates manually

  1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Product Update.

    OR

    In Windows 8.1 operating system, go to the Apps screen, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In Windows 10 operating system, tap Start, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In macOS operating system software, open Finder, and then browse to and double-click Applications/SMART Technologies/SMART Tools/SMART Product Update.

    The SMART Product Update window opens.

  2. Tap Check Now.

    If an update is available for a product, its Update button is enabled. Install the update by following the next procedure.

To install an update

  1. Open the SMART Product Update window as described in the previous procedures.

  2. Tap the product’s row.

    Product details appear. These product details include the installed version’s number and the update’s number, date and download size (if an update is available).

    Tip 

    Tap View release notes to view a summary of the changes in the update and the computer requirements for the update.

  3. Tap Update.

  4. Follow the on-screen instructions to download and install the update.

    Important 

    To install updates, you must have full administrator access.

To disable automatic checking for updates

  1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Product Update.

    OR

    In Windows 8.1 operating system, go to the Apps screen, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In Windows 10 operating system, tap Start, and then scroll to an select SMART Technologies > SMART Product Update.

    OR

    In macOS operating system software, open Finder, and then browse to and double-click Applications/SMART Technologies/SMART Tools/SMART Product Update.

    The SMART Product Update window opens.

  2. Clear the Check for updates automatically check box.

    Important 

    SMART recommends that you do not clear this check box.

Keywords

  • updates
  • activation
  • product keys