Troubleshooting the SMART Ink plug-ins for Microsoft Office
Windows operating systems only
If the SMART Ink plug-ins for Microsoft Office aren’t installed or working correctly, complete the following troubleshooting steps:
Ensure the Tablet PC components are turned on (see Turning on Tablet PC components).
If the Tablet PC components are turned on but the SMART Ink plug-ins are still not working correctly, make sure the SMART Ink plug-ins are enabled (see Enabling the SMART Ink plug-ins).
If the SMART Ink plug-ins are enabled but are still not working correctly, repair the SMART Ink plug-ins (see Repairing the SMART Ink plug-ins).
If the SMART Ink plug-ins are repaired but are still not working correctly, ask your system administrator to reinstall SMART Ink.
Important
You might need to log in as an administrator to perform these steps.
Enabling the SMART Ink plug-insNote
This procedure may vary depending on your version of Microsoft Office.
To enable the plug-ins
If the dynamic toolbar is open, press Settings
in the toolbar’s lower-right corner.OR
If the dynamic toolbar isn’t open, do one of the following:
In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART Tools > SMART Ink Settings.
In Windows 8.1 operating system, go to the Apps screen and then scroll to and press SMART Technologies > SMART Ink Settings.
In Windows 10 operating system, select Start > All apps, and then scroll to and select SMART Technologies > SMART Ink Settings.
The SMART Ink Settings window appears.
Press Troubleshooting.
For each plug-in that the SMART Ink Settings window identifies as disabled, press Enable plug-in.
Repairing the SMART Ink plug-insTo repair the plug-ins in Windows 7 operating system
Select Start > Control Panel.
The Control Panel appears.
Select Category in the View by drop-down list.
Press Uninstall a program.
Select SMART Ink in the list, and then press Repair.
The SMART Ink plug-in installation wizard appears.
Follow the on-screen instructions.
To repair the plug-ins in Windows 8.1 operating system
Go to the Apps screen, and then scroll to and press Control Panel.
The Control Panel appears.
Select Category in the View by drop-down list.
Press Uninstall a program.
Select SMART Ink in the list, and then press Repair.
The SMART Ink plug-in installation wizard appears.
Follow the on-screen instructions.
To repair the plug-ins in Windows 10 operating system
Type programs in the task bar search box, and then select Programs and Features.
The Control Panel appears.
Select SMART Ink in the list, and then press Repair.
The SMART Ink plug-in installation wizard appears.
Follow the on-screen instructions.
Keywords |
|
Related documents |