Troubleshooting
This page explains how to resolve a variety of common problems with the SMART OPS PC module.
Note
The troubleshooting information on this page is organized into three types of checklists:
What to keep in mind
Information you should be aware of when troubleshooting an issue
What to check
Items you should verify when troubleshooting an issue
What to try
Actions you should perform to either resolve an issue or identify an issue’s underlying cause
What seems to be the problem?
The on-screen keyboard isn’t visible.
What to try
Enable the on-screen keyboard:
Select Start
Settings.The Settings window appears.
Tap Ease of Access, and then tap Keyboard.
Enable Use the On-Screen Keyboard.
Enable tablet mode by tapping the notification icon
in the bottom-right corner of the screen and then selecting Tablet mode.Did this information help you solve the problem? Let us know.
Windows 11 or the OPS PC module isn’t responding.
What to try
Restart the OPS PC module:
Press and hold the power button on the OPS PC module.
Wait two minutes.
Press the power button to turn on the OPS PC module.
Did this information help you solve the problem? Let us know.
There is an issue with Bluetooth.
There is an issue with the network connection.