Network requirements

Ensure your network environment meets the minimum requirements described here before you install or use SMART Notebook.

SMART Notebook’s interactive activities and assessments use hellosmart.com. Use the recommended web browsers, device specifications, operating systems, and network capacity to ensure the best possible experience with SMART Notebook’s interactive activities and assessments.

Additionally, some features of SMART Notebook and other SMART products (such as SMART Board interactive displays) require access to specific web sites. You might need to add those web sites to the allowlist if the network restricts outbound internet access.

Tip 

When using activities on hellosmart.com, students can check their website access at suite.smarttech-prod.com/troubleshooting.

Students playing or participating in SMART Notebook Plus lesson’s activities and assessments should use one of the following browsers on their devices:

The latest version of:

  • Google Chrome

  • Safari

  • Firefox

  • Windows 10 Edge

Notes 

  • Android devices must use Chrome or Firefox.

  • Ensure JavaScript is enabled in your browser.

Students playing or participating in SMART Notebook Plus lesson’s activities and assessments can use any device that’s capable of running the latest version of a supported web browser.

SMART Notebook activities on hellosmart.com are designed to keep network requirements as low as possible while still supporting rich collaboration. The network recommendation for Shout It Out! alone is 0.3 Mbps per device. A school that regularly uses other Web 2.0 tools should have enough network capacity to run SMART Notebook activities on hellosmart.com.

If activities on hellosmart.com are used in conjunction with other online resources, such as streaming media, greater network capacity could be required, depending on the other resources.

A number of SMART products use the following URLs for software updates, collecting information, and backend services. Add these URLs to your network’s allowlist to make sure SMART products behave as expected.

  • https://*.smarttech.com (for updating SMART Board interactive display software and firmware)

  • http://*.smarttech.com (for updating SMART Board interactive display software and firmware)

  • https://*.mixpanel.com

  • https://*.google-analytics.com

  • https://*.smarttech-prod.com

  • https://*.firebaseio.com

  • wss://*.firebaseio.com

  • https://www.firebase.com/test.html

  • https://*.firebasedatabase.app

  • https://api.raygun.io

  • https://www.fabric.io/

  • https://updates.airsquirrels.com

  • https://ws.kappboard.com (for updating SMART Board interactive display software and firmware)

  • https://*.hockeyapp.net

  • https://*.userpilot.io

  • https://static.classlab.com

  • https://prod-static.classlab.com/

  • https://api.bing.microsoft.com/

  • https://*.sentry.io

The following URLs are used for signing in to and using your SMART Account with SMART products. Add these URLs to your network’s allowlist to make sure SMART products behave as expected.

  • https://*.smarttech.com

  • http://*.smarttech.com

  • https://hellosmart.com

  • https://content.googleapis.com

  • https://*.smarttech-prod.com

  • https://www.gstatic.com

  • https://*.google.com

  • https://login.microsoftonline.com

  • https://login.live.com

  • https://accounts.google.com

  • https://smartcommunity.force.com/

  • https://graph.microsoft.com

  • https://www.googleapis.com

Allow the following URLs if you want SMART product users to be able to insert and play YouTube videos when using SMART products:

  • https://*.youtube.com

  • https://*.ytimg.com

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