Cleaning and maintaining hardware
Checking the display installationInspect the display installation frequently to ensure that the display remains securely installed.
Check the mounting location for signs of damage or weakness that can occur over time.
Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.
If you find an issue, contact a trained installer.
Cleaning the screenFollow these instructions to clean the screen without damaging its anti-glare coating or other product components.
Caution
Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non‑abrasive cloth.
Do not rub the screen with dense or rough material.
Do not apply pressure to the screen.
Do not clean the screen using cleaning solutions or glass cleaners that are not approved by SMART. Non-approved cleansers can cause deterioration or discoloration of the screen.
To clean the screen
Turn off the display (see Turning off, turning on, and restarting the display).
Wipe the screen with a lint-free, non-abrasive cloth.
Note
You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories.
Cleaning the touch sensorsThe display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust and clean them every week.
Caution
Do not use compressed air to clean the sensors or borders.
Do not use water or cleaning agents to clean the touch sensors.
Do not apply too much pressure when cleaning the display because you can damage the plastic
To clean the IR transmitters and sensors
With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.
If dirt still remains, use 50% isopropyl alcohol (IPA) to clean the protective plastic between the screen and the frame.
Cleaning Tool Explorer-enabled tools and manipulativesFollow these instructions to clean the Tool Explorer-enabled pens, objects, and manipulatives.
Caution
Do not remove any of the labels from the tools or manipulatives.
Do not submerge the tools or manipulatives in cleaning solutions or water.
To clean the Tool Explorer-enabled tools and manipulatives
With a clean lint-free, non-abrasive cloth, gently wipe the surface of the tool or manipulative.
If dirt still remains, clean the surfaces of the tool or manipulative using 70-90% isopropyl alcohol (IPA) or a solution of 10 parts distilled water to one part standard household bleach (5% sodium hypochlorite). Use a spray bottle to apply the IPA solution to a cloth to avoid over-saturating it.
Note
For more information about cleaning SMART accessories, see the SMART knowledge base article, How to clean SMART Board surfaces and accessories.
Maintaining ventilationThe display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.
Clean accessible ventilation holes monthly with a dry cloth.
Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You might have to remove the display from the wall.
For more information on removing the display, see Removing and transporting the display.
Caution
Avoid setting up or using the display in an area with excessive levels of dust, humidity, smoke, or chemical fumes.
Preventing condensationIf the display has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the display sit for a few hours to allow it to acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART support if the display is still under warranty.
If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.
Replacing the pens and erasersTo prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad become worn. You can purchase replacement pens and erasers from the Store for SMART Parts (see smarttech.com/support/parts-store).
Note
For pen and eraser part numbers, refer to the service parts diagrams (see Documents).
Removing and transporting the displayOn occasion, you might need to remove the display from its current wall mount and transport it to another location.
To remove the display safely, use two or more trained installers.
Warning
Do not attempt to move the display by yourself. The display is very heavy.
Do not move the display by connecting a rope or wire to the handles on the back. The display can fall and cause injury and product damage.
Important
Follow the documentation included with any third-party mounting hardware.
To remove the display
Turn off any connected computers.
Turn off the display (see Turning off, turning on, and restarting the display).
Flick the switch beside the AC power inlet to the OFF (O) position.
Remove all accessible cables and connectors.
Remove any modules from the accessory slot.
Lift the display from its mounting location.
Warning
Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage.
Caution
Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen.
Remove the mounting brackets.
To transport the display