Troubleshooting

This page explains how to resolve a variety of common problems with the SMART Chromebox OPS module.

Note 

The troubleshooting information on this page is organized into three types of checklists:

What to keep in mind

Information you should be aware of when troubleshooting an issue

What to check

Items you should verify when troubleshooting an issue

What to try

Actions you should perform to either resolve an issue or identify an issue’s underlying cause

What seems to be the problem?

  • The on-screen keyboard isn’t visible.

    Check box

    What to try

    Enable the on-screen keyboard.

    SeeUse the On-Screen Keyboard (OSK) to type

  • Touch on the display stopped working.

    Check box

    What to try

    If an external display or monitor that is connected to the OPS module using an HDMI or USB-C connection, the ChromeOS may have registered it as the main display, transferring touch input to that display instead of the SMART Board interactive display. In these scenarios, SMART recommends using the Mirror Built-in Display option for connected displays in Chrome’s settings instead.

    SeeConnect your Chromebook to a monitor

  • The SMART Chromebox OPS module isn’t responding.

    Check box

    What to try

    Restart the OPS module:

    1. Press and hold the power button on the OPS module.

    2. Wait two minutes.

    3. Press the power button to turn on the OPS module.

  • There is an issue with Bluetooth.

    Check box

    What to try

    SeeLearn about connecting and troubleshooting Bluetooth devices

  • There is an issue with the network connection.

    Check box

    What to try

    SeeTroubleshoot Chrome network issues