Enrolling other devices

In addition to using SMART Remote Management to monitor, manage, or control SMART Board interactive displays remotely, you can also remotely monitor, manage, and control Android, iOS, macOS, Windows, and Chrome OS devices.

To enroll an Android, iOS, macOS, Windows, or Chrome OS device, you need to install a remote management connection agent on the device. Use the same procedure to enroll Android, Windows, and Chrome OS devices and a slightly different procedure to enroll iOS and macOS devices.

Important 

Make sure your organization’s network has been configured to support SMART Remote Management before enrolling devices.

SeeConfiguring the network

Note 

When you enroll a device, SMART Remote Management automatically assigns the “new” tag and adds the device to the All and New Devices groups.

SeeUsing groups

  1. On the device, open an internet browser and visit radix-int.com/radix-viso-mdm-download-links.

  2. Download and install the Viso MDM agent for the device.

  3. Run the Viso MDM agent connection wizard.

  4. Enter the required information in the Connection info page. Refer to this table about the required information:

    Field

    Description

    Account name

    Enter the domain name you created for your organization (for example “smarttechnologies”).

    MDM Server address

    Enter https://smart.glbth.com.

    Name

    Enter a name for the device.

    Tip 

    Choose a name that describes the type of device and its location. This will help you identify it in the Devices view.

  5. Click Next.

  6. OptionalEnter one or more tags for the device and click Next.

    SeeUsing tags

  7. Enter a password and click Next.

  8. Review the account domain details and click Next.

  9. Click Finish.

    Note 

    Android devices require enabling the following permissions:

    • User

    • Root

    • Device owner

    • Profile owner

    • Samsung Knox

    • Sony

Important 

The certificate used to enroll iOS and macOS devices in SMART Remote Management currently points to an incorrect server and is expired. SMART has contacted Apple to update the certificate. In the meantime, it is not possible to enroll iOS and macOS devices in SMART Remote Management.

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