Cleaning and maintaining hardware
Inspect the display installation frequently to ensure that the display remains securely installed.
Check the mounting location for signs of damage or weakness that can occur over time.
Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.
If you find an issue, contact a trained installer.
Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.
Caution
Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non‑abrasive cloth.
Do not rub the screen with dense or rough material.
Do not apply pressure to the screen.
Do not use strong cleaning solutions or glass cleaners on the screen. They can damage or discolor the screen.
To clean the screen
Turn off any connected computers.
Turn off the display.
Wipe the screen with a lint-free, non-abrasive cloth.
Note
You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories.
The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust, and clean them every week.
Caution
Do not use compressed air to clean the sensors or borders.
Do not use water or cleaning agents to clean the touch sensors.
Do not apply too much pressure when cleaning the display because you can damage the plastic.
To clean the IR transmitters and sensors
With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.
If dirt still remains, use 50% isopropyl alcohol to clean the protective plastic between the screen and the frame.
The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.
Clean accessible ventilation holes monthly with a dry cloth.
Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You might have to remove the display from the wall.
For more information about removing the display, see Removing and transporting the display.
Caution
Avoid setting up or using the display in an area with excessive levels of dust, humidity, smoke, or chemical fumes.
If the display has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the display sit for a few hours to allow it to acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART support if the display is still under warranty.
If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.
To prevent damage to the display’s anti-glare coating, replace a pen if its nibs become worn. You can purchase replacement pens from the Store for SMART Parts (see smarttech.com/support/parts-store).
Important
Use only pens designed for SMART Board GX series interactive displays. Pens for other SMART products aren’t compatible with SMART Board GX series interactive displays (see Comparing SMART product pens).
Important
Use only pens designed for SMART Board GX (V2) series interactive displays. Pens for other SMART products aren’t compatible with SMART Board GX (V2) series interactive displays (see Comparing SMART product pens).
Important
Use only pens designed for SMART Board GX (V3) series interactive displays. Pens for other SMART products aren’t compatible with SMART Board GX (V3) series interactive displays (see Comparing SMART product pens).
Note
For pen part numbers, refer to the service parts diagrams (see Documents).
On occasion, you might need to remove the display from its current wall mount and move it to another location.
To remove the display safely, use two or more trained installers.
Warning
Do not attempt to move the display by yourself. The display is very heavy.
Do not move the display by connecting a rope or wire to the handles on the back. The display can fall and cause injury and product damage.
Important
Follow the documentation included with any SMART or third-party mounting hardware.
To remove the display
Turn off any connected computers.
Turn off the display (see Turning the display on or off).
Flick the switch beside the AC power inlet to the OFF (O) position.
Remove all accessible cables and connectors.
Remove any modules from the OPS slot.
Lift the display from its mounting location.
Warning
Do not place the display on a sloping or unstable cart, stand, or table. The display could fall, resulting in injury and severe product damage.
Caution
Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen.
Remove the mounting brackets.
To transport the display