Cleaning and maintaining hardware

With proper maintenance, the board will provide years of use.

Inspect the board installation frequently to ensure that the board remains securely installed.

  • Check the mounting location for signs of damage or weakness that can occur over time.

  • Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.

If you find an issue, contact a trained installer.

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

Caution 

  • Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non‑abrasive cloth.

  • Do not rub the screen with dense or rough material.

  • Do not apply pressure to the screen.

  • Do not clean the screen using cleaning solutions or glass cleaners that are not approved by SMART. Non-approved cleansers can cause deterioration or discoloration of the screen.

  • Avoid touching the reflective tape between the screen and the frame, and ensure that this strip stays dry. Damage to this strip affects touch interactivity.

To clean the screen

  1. Turn off any connected computers.

  2. Turn off the board (see Turning the board off and back on).

  3. Wipe the screen with a lint-free, non-abrasive cloth.

    Note 

    You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories.

The board’s DViT (Digital Vision Touch) technology uses four cameras in the corners of the frame and the reflective material between the screen and the frame. Dust buildup on the camera windows or reflective tape can impair touch performance.

Inspect these areas regularly for dust, and clean them if any obvious buildup has occurred.

Caution 

  • Dust buildup on the camera windows and reflective tape will degrade touch performance. SMART recommends that you inspect the camera windows and reflective tape for buildup and clean weekly.

  • Do not use compressed air to clean the camera windows or borders.

  • Do not use water, chemicals or cleaning agents.

  • Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors.

To clean the camera windows and reflective tape

  1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the reflective tape along the top of the screen.

  2. Gently wipe the reflective tape along the sides of the screen.

  3. Gently wipe the camera windows in the bottom corners and the reflective strip across the bottom of the screen.

The board has a presence detection sensor on its bottom frame (see Presence detection sensor).

Inspect the sensor regularly for dust and gently wipe it using a clean lint-free cloth if buildup has occurred.

Caution 

Do not use compressed air, water, chemical agents or cleaning agents to clean the sensor.

The board requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.

  • Clean accessible ventilation holes monthly with a dry cloth.

  • Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You might have to remove the board from the wall.

    For more information on removing the board, see Removing and transporting the board.

Caution 

Avoid setting up or using the board in an area with excessive levels of dust, humidity, or smoke.

If the board has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the board sit for a few hours to allow it to acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the board, select an active video source and leave the board on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the board is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the board is still under warranty.

To prevent damage to the board’s anti-glare coating, replace a pen if its nib or eraser pad become worn. You can purchase replacement pens from the Store for SMART Parts (see smarttech.com/Support/PartsStore).

In some situations, you need to turn off the board for a period of time. You can turn it back on after.

To turn the board off

  1. Press Standby on the front control panel twice.

  2. Flick the switch beside the AC power inlet to the OFF (O) position.

    Note 

    Wait at least 30 seconds before turning the board back on.

To turn the board back on

  1. Flick the switch beside the AC power inlet to the ON (I) position.

You can reset the board and the SMART kapp iQ appliance using the front control panel.

To reset the board

  1. Press Standby on the front control panel.

    A message appears on the screen, prompting you to either press the button again to enter Standby mode or press and hold the button to reset the board.

  2. Press and hold Standby until the screen turns black.

    The board and SMART kapp iQ appliance reset.

If the board is wall mounted, you might need to remove it from its current location and transport it to another location on occasion.

To remove and transport the board safely, use two or more trained installers.

Warning 

  • Do not attempt to move the board by yourself. The board is very heavy.

  • Do not move the board by connecting a rope or wire to the handles on the back. The board can fall and cause injury and product damage.

Important 

Follow any documentation included with the third-party mounting hardware.

To remove the board

  1. Turn off any connected computers.

  2. Turn off the board (see Turning the board off and back on)

  3. Flick the switch beside the AC power inlet to the OFF (O) position.

  4. Remove all accessible cables and connectors.

  5. Remove the SMART kapp iQ appliance from the accessory slot.

  6. Lift the board from its mounting location.

    Warning 

    Do not place the board on a sloping or unstable cart, stand or table. The board could fall, resulting in injury and severe product damage.

    Caution 

    Do not leave the board face up, face down or upside down for an extended period. This could cause permanent damage to the screen.

  7. Remove the mounting brackets.

To transport the board

  1. See Moving the board to the installation site.

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