Troubleshooting your stand
Issue | Possible solution |
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The stand does not raise or lower |
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The display doesn’t fit on the stand. |
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The status light indicates the stand’s current status:
Status | Status light | Notes |
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The stand is locked. | Not lit | The stand is locked after you first turn it on. |
You attempt to use the stand while it’s locked. | Momentarily flashes red | The status light momentarily flashes red to indicate that the stand is locked. |
The stand is unlocked. | Not lit | The stand locks after 20 seconds of non-use. |
The stand is in the process of locking. | Momentarily flashes red | The status light momentarily flashes red to indicate that the stand is locked. |
You turn on the stand. | Momentarily flashes red | The stand is locked after you first turn it on. |
There is a problem. | Green | Contact SMART Support (smarttech.com/contactsupport). |