Getting support and finding serial numbers

If an issue you’re experiencing with the iQ appliance and/or Intel Compute Card persists or isn’t covered in Troubleshooting the iQ experience, Troubleshooting the iQ appliance (AM50) and Intel Compute Card, or the knowledge base, contact your authorized SMART reseller ( for support.

Your reseller might ask you for the serial number for the iQ appliance and/or the Intel Compute Card.


  • AM50
  • AM40
  • AM30

Identify your model


  • troubleshooting
  • contacting resellers
  • serial numbers