Troubleshooting the iQ appliance (AM50) and Intel Compute Card

The on-screen keyboard isn't visible

Enable the on-screen keyboard.

1. Tap Start > Settings > Ease of Access > Keyboard.

2. Enable Use the On-Screen Keyboard.

For more information, see Use the On-Screen Keyboard (OSK) to type.

OR

Enable tablet mode.

1. Tap action center > Tablet mode.

For more information, see Turn tablet mode on or off.

Windows 10 or the Intel Compute Card is unresponsive.

Restart the Intel Compute Card using the power button. If restarting the Intel Compute Card doesn't resolve the issue, see Getting support.

1. Press and hold the power button on the AM50 iQ appliance.

   Wait two minutes.

2. Press the power button to turn on the Intel Compute Card.

There is an issue with the drivers for the Intel Compute Card.

Repair the drivers. See How to repair driver software on an iQ appliance's (AM50) Intel compute card.

There is an issue with the Windows 10 image on the Intel Compute Card

See How to reimage an AM50 iQ appliance's Intel Compute Card.

There is an issue with Bluetooth.

See Fix Bluetooth problems in Windows 10: FAQ.

There is an issue with the network connection for Windows 10 operating system on the Intel Compute Card

See Fix network connection issues in Windows

An AM50 iQ appliance is installed in a SMART Board MX300 series interactive display and you're experiencing the following or similar issues with image quality:

• There are lines or snow on the screen.

• The image is flickering or flashing.

• Make sure the Intel Compute Card is properly installed in AM50 iQ appliance's Compute Card port. Eject and reinsert the Intel Compute Card.

• Update the display's firmware to 1.8.6 or later. The display may not work properly if the display's firmware is not updated. See Updating firmware for your SMART Board MX.

An AM50 iQ appliance with an Intel Compute Card is installed in a SMART Board MX300 series interactive display and you can't switch to the Intel Compute Card from the Input Selection Menu.

• The AM50 iQ appliance may have been installed after the display was turned on for the first time. Restore the factory settings on the display. See Adjusting display settings.  

  Note 

  Restoring factory settings resets all options to their default values.

An AM50 iQ appliance with an Intel Compute Card is installed in a SMART Board MX300 series interactive display and a “No Signal” message appears on a blue screen.

• Make sure the Windows operating system on the Intel Compute Card hasn't entered Sleep mode. Tap the display's screen to wake up the operating system.