Installing and activation FAQs

This page provides answers to frequently asked questions (FAQ) about activating SMART Learning Suite.

For more information on installing SMART Learning Suite see the SMART Learning Suite 16 system administrator’s guide for Windows operating systems (smarttech.com/kb/171071) or the SMART Learning Suite 16 system administrator’s guides for Mac OS X operating system software (smarttech.com/kb/171070).

For further information on SMART Learning Suite see:

Product keys are provided at the time of purchase. The purchaser and/or technical content listed on the order has the product key.

If your organization has purchased SMART Notebook software or SMART Learning Suite, contact your procurement department or your organization’s technical support team.

If you are the contact provided on the order (usually a purchaser or a technical contact) or a SMART Reseller and are looking for the product key:

  • The product key is included in the sales confirmation email at the time of order.

  • The product key can be located in the SMART Software Portal. Your login was sent in an email at the time of the order.

Note 

See Notebook activation and product keys for more information.

With the release of SMART Notebook 16 software, you must have a valid subscription to the SMART Learning Suite maintenance plan. SMART Learning Suite entitles you to upgrades and live technical support for the duration of your subscription.

Make sure you have a valid SMART Learning Suite maintenance license. You can type your software product key in the Product Key Information website (smarttech.com/productkeyinformation) to check whether you have a valid maintenance license. The website displays your maintenance expiry date if you have a valid SMART Learning Suite maintenance license

When you prepare a system image for your computers, there are two recommended methods for activating SMART Notebook software.

  • Use the delayed activation feature.

  • Silently activate the software after deploying a system image.

Delayed activation is a new feature in SMART Notebook software that allows you to register a product key without immediately activating the software. The software is activated when a user opens SMART Notebook software and clicks Activate. Since the product key is already registered, no further input is required from the user.

Delayed activation is useful for uniform deployments that include users of SMART Notebook software and users that don’t use SMART Notebook software. Only users who start SMART Notebook software activate registered keys and consume a license.

You can execute a command to activate your software after you install SMART Notebook software. You can also execute a command to activate your software after you deploy a system image which includes SMART Notebook software. Once you execute the command on the client computers, SMART Notebook software silently activates. No user interaction is required.

Note 

For more information on these options, see the following documents:

You reach your activation limit when you receive a message saying that you’ve exceeded the activation limit for your product key. You can purchase additional licenses through your authorized SMART reseller (smarttech.com/where).

Related documents