Network requirements, settings, and configuration

To use all features of the iQ experience, you need to connect the display to a network. The display can connect to a network using either Wi-Fi or an Ethernet connection. You can change basic network and internet settings from the Settings on the display, however, before you begin using iQ a network administrator must make sure the network is properly configured.

Network administrators can also install a certificate or add a browser proxy.

If you’re using a SMART AM60 appliance with iQ 4, SMART recommends that you connect the appliance to a network independently of the display using the appliance's Wi-Fi or RJ45 connections.

SeeConnecting to a network (AM60)

Network settings can be found by tapping Settings Network & internet.

Setting

Description

Internet

Choose either a Wi-Fi or Ethernet network to connect to.

Airplane

Enable or disable airplane mode.

Hotspot & tethering

Use hotspot and tethering to provide internet to other devices through the display’s network. You can enable the following options:

  • Wi-Fi hotspot

  • Ethernet tethering

Note 

If you enable tethering and switch your input to a Windows 10 computer, you may have to manually install a driver.

Data saver

Choose data saving options and data usage for apps.

VPN

Configure VPN options required for connecting to your network

Private DNS

Modify private DNS provider.

To use all features of iQ, you need to configure the network. You’ll also need to configure the network so users can share their devices’ screens. See Configuring your organization’s network for screen sharing.

Network administrators need to configure the network so users can update the display’s firmware and system software automatically over the air and to allow apps to function properly.

A number of SMART products use the following URLs for software updates, collecting information, and backend services. Add these URLs to your network’s allowlist to make sure SMART products behave as expected.

  • https://*.smarttech.com (for updating SMART Board interactive display software and firmware)

  • http://*.smarttech.com (for updating SMART Board interactive display software and firmware)

  • https://*.mixpanel.com

  • https://*.google-analytics.com

  • https://*.smarttech-prod.com

  • https://*.firebaseio.com

  • wss://*.firebaseio.com

  • https://www.firebase.com/test.html

  • https://*.firebasedatabase.app

  • https://api.raygun.io

  • https://www.fabric.io/

  • https://ws.kappboard.com (for updating SMART Board interactive display software and firmware)

  • https://*.userpilot.io

  • https://*.sentry.io (optional for the iQ experience)

  • https://ota.smarttech-prod.com (for updating SMART Board interactive display software and firmware)

The following URLs are used for signing in to and using your SMART Account with SMART products. Add these URLs to your network’s allowlist to make sure SMART products behave as expected.

  • https://*.smarttech.com

  • http://*.smarttech.com

  • https://hellosmart.com

  • https://content.googleapis.com

  • https://*.smarttech-prod.com

  • https://www.gstatic.com

  • https://*.google.com

  • https://login.microsoftonline.com

  • https://login.live.com

  • https://accounts.google.com

  • https://smartcommunity.force.com/

  • https://graph.microsoft.com

  • https://www.googleapis.com

The following URLs are used to enable content from YouTube. If you want SMART product users to be able to insert and play YouTube videos when using SMART products, allow the following:

  • https://*.youtube.com

  • https://*.ytimg.com

Additionally, Google requires a number of URLs to be unblocked. See Android Enterprise Network Requirements.

Install network certificates to help ensure safety and security of your network. Certificates must be installed manually for each individual user account’s keystore, as Android complies with industry standard security practices to keep certificates secured. Once the certificate for the user account for your board is installed, it remains in effect and does not need to be installed again unless you perform a factory reset or you remove a previously configured Android lock screen option such as an Android PIN, swipe gesture, or password.

If you are having issues installing the certificate, try the following:

  • If the certificate is not installing correctly, try converting the certificate to .cer, .crt, or .pfx format.

  • Make sure you’re installing the correct certificate for connecting to a network or content filtering.

To learn how to deploy certificates using SMART Remote Management, see Managing settings.

To install network certificates

  1. Copy the certificate to a USB drive.

  2. Insert the USB drive into an available port on the display.

  3. Make sure you’re not signed into the display.

  4. From the home screen, tap Settings SecurityMore security settingsEncryption & credentialsInstall a certificate.

  5. Navigate to and select the certificate file that you’ve saved. If required, enter the key store password. Tap OK.

  6. Enter a name for the certificate. Tap OK.

    Note 

    If you haven’t already set a PIN, pattern, or password for your display, you’ll be ask to set one up. Follow the on-screen instructions.

  1. From the Home screen, Settings Network & internet.

  2. Tap Internet.

  3. Tap the network to which you’re adding a proxy.

  4. Tap Edit .

  5. Move the on-screen keyboard out of the way and select Advanced options.

  6. Under Proxy, tap the Down arrow and pick the configuration type.

  7. If needed, enter the proxy settings.

  8. Tap Save.