Getting support and finding serial numbers
If an issue you’re experiencing with the iQ appliance and/or Intel Compute Card persists or isn’t covered in Troubleshooting the iQ experience, Troubleshooting the iQ appliance (AM50) and Intel Compute Card, or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the serial number for the iQ appliance and/or the Intel Compute Card.
Finding the iQ appliance serial numberThe iQ appliance’s serial number is located in the following places:
In the Settings app in the About section under Board Details.
On a label on the iQ appliance
Note
You will need to remove the iQ appliance from the display to find the serial number on the label.
Finding the Intel Compute Card serial numberOn the label at the bottom of the card. For more information about ejecting the Intel Compute Card from the iQ appliance, see Ejecting the Intel Compute Card.
Note
The serial number is found after S/N.
Using Command Prompt.
Open Command Prompt.
Type wmic bios get serialnumber and press Enter.
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