Creating and activating a domain account

Create a SMART Remote Management domain account for your organization to begin using the application. When you register, a free 30-day trial begins automatically.

To continue using SMART Remote Management after the trial period, activate the domain account by redeeming credits. You can obtain credits in one of two ways:

• Purchase the credits from a SMART reseller (smarttech.com/buy/find-reseller). The reseller will send you an email to access a product key from the SMART Admin Portal, which you can use to redeem the credits.

• Use the subscription to SMART Remote Management included in your purchase of a SMART Board interactive display. You can claim the subscription in the SMART Admin Portal.

  SeeTo claim a product key in the SMART Admin Portal

To create a domain account and start a trial

1. In a Chrome or Firefox browser, browse to the SMART Remote Management sign-in screen.

2. Click Register.

   The SMART Remote Management registration page appears.

   

3. In the User name field, type a name for the domain after admin@.

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   Example

   admin@smarttechnologies

   The domain name is the name of your organization’s SMART Remote Management account and will be used to create other user accounts and enroll devices. In this example, the domain is “smarttechnologies.”

   Notes 

   • The domain account name must be in the following format:

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     admin@domainname

   • Only use numbers or lowercase letters.

4. Enter the remaining information and click Register.

5. You will receive an email that includes a link to activate your account. To complete the registration, click the link and sign in using the credentials you created.

   After you register, the 30 day trial period starts. If you have a product key, you must enter it to continue using SMART Remote Management after the trial period ends.

   Note 

   If you don’t receive an email, check your junk or spam folder and make sure your mail server isn’t blocking emails from registration@glbth.com.

To claim a product key in the SMART Admin Portal

1. Sign in to your SMART Admin Portal account. If you or your organization does not have a SMART Admin Portal account, sign up for a free account.

   SeeGetting access and signing in

2. Claim your SMART Remote Management subscription following the steps in Using a claim code to receive software subscriptions.

   Note 

   If you see an activation error while claiming your SMART Remote Management subscription, the software was not claimed within a year of purchase. After that time (one-year claim period), the license is no longer available to claim, and a separate purchase of a standalone SMART Remote Management license is necessary to provision those devices to a SMART Remote Management domain.

   

3. In the SMART Admin Portal, locate your product key.

   

4. Save or copy the product key. You will enter it in SMART Remote Management in the next procedure.

   Note 

   If you purchased multiple SMART Board interactive displays in the same purchase order, they will all have the same product key for SMART Remote Management.

To redeem credits using a product key to activate your organization’s account

1. Browse to the SMART Remote Management sign-in screen, and sign in using the domain account you created in the previous procedure.

2. Click and select Billing.

3. Enter your product key in the Coupon number box and click Redeem.

   

   Note 

   If you experience problems when redeeming credits, contact SMART support (smarttech.com/contactsupport).