Remotely view and control devices

You can use SMART Remote Management to start a remote view or control session with a device. You can see and interact with a device’s screen as if you were in the room with the device. A remote view or control session is particularly useful when you need to help a user troubleshoot an issue with a device.

Whether you can remotely control a device or only view its screen depends on the following:

• The type of device

  Type of device	Level of access
  SMART Board iQ 4 and 3 devices	View and control
  SMART Board GX (V3) and earlier interactive displays	View and control

• Whether you have permission to view or control devices remotely

  SeeCreate and manage user accounts

To require user permission before starting a remote view or control session

1. Click Account Settings.

   The Account settings window appears.

2. Click Remote control.

3. Enable Require users permission for remote control.

4. Click Save.

To start a remote view or control session

Click Devices to open the Devices view.

1. Click the device’s row.

   The device’s dashboard window appears.

2. Click Remote.

   The remote window appears, and you can view or control the device.

   If the remote window appears black, click the Home button on the left side of the window (see below).

   Tip 

   Use the buttons on the left side of the window to navigate the device:

   

To end a remote view or control session

1. Click the X in the top right corner of the remote window.