Contacting your authorized SMART reseller and finding the serial numbers for a SMART Board MX series interactive display and an iQ appliance
If an issue you’re experiencing with the display persists or isn’t covered in this guide or the knowledge base, contact your authorized SMART reseller (smarttech.com/where).
Your reseller might ask you for the serial number for the display or the iQ appliance.
You can find the display’s serial number in the following ways:
Look on the bottom frame
Look on the back of the display
In the display’s settings, under About.
You can access the display’s settings using the Menu button on the front control panel.
You can find the iQ appliance’s serial number in the following ways:
In the iQ settings (see Adjusting iQ settings for your SMART Board MX‑V2)
Look on the iQ appliance
You need to remove the iQ appliance from the display to locate the serial number.
You can find the Intel Compute Card’s serial number in the following ways:
Look on the label on the back of the Intel Compute Card. For information about ejecting the Intel Compute Card from the iQ appliance, see Ejecting and inserting the Intel Compute Card.
The serial number appears after S/N.
From the Intel Compute Card's command prompt, execute the wmic bios get serialnumber command.