AM50 system software 3.6 SP1

Newer version available

Download

ZIP file (901 MB)

Version

3.6.9070

Released

September 15, 2020

  1. Turn on the SMART Board with iQ interactive display.

  2. Tap Settings on the Home screen.

  3. Under System Settings, tap About.

    The current system software version appears under Build Number in the Board Details area.

  1. On your computer, download the ZIP file and save it to your computer’s desktop.

  2. Copy the ZIP file to the root directory of a FAT32 formatted USB drive.

    Note 

    The USB drive must accommodate at least 2 GB, and be no larger than 32 GB.

  3. Connect the USB drive to the interactive display.

  4. In the dialog box that appears, tap OK.

    Note 

    If no dialog box appeared, the update file is not the most recent version, or the interactive display already has the latest system software.

    Caution 

    Do not disconnect the USB drive or turn the display off until the installation is complete.

The installation will take several minutes. The screen will turn black, and the display will restart several times. When the installation is complete, the display restarts.

Notes 

  • If the iQ system software doesn’t install, restart the display and try to install the system software again. If you still encounter issues while installing the software, visit this troubleshooting page for solutions.

  • This software includes open source code and those licenses are viewable within your device by navigating to Settings, or by clicking here.

Resolved issues

System software

  • The Ethernet connection’s static IP address wasn’t saved after restarting the display.

Embedded apps

Player

  • Performance improvements for measurement tools.

  • Default widgets couldn’t be deleted.

  • Files that contained objects created using the infinite cloner didn’t save correctly.

  • When files were saved locally in Board Files, students couldn’t connect to the activity and play it on their own devices.

  • Audio files that had been uploaded from SMART Notebook desktop software to SMART Learning Suite Online or a SMART Account didn’t play properly.

  • The letters at the bottom of the Making Words activity can now be duplicated with the infinite cloner.

  • Widgets in files that were saved in SLS Files didn’t work.

  • Ready-made activities in that files that were saved in SLS Files didn’t appear.

kapp Whiteboard

  • After upgrading the display to iQ system software 3.6, starting a new kapp Whiteboard shortly after upgrading could result in a blank screen as the display finished the update.

Known issues

System software

  • When copying a file that currently has the same file name as a file on a USB drive, the old file is not replaced on the USB drive. Rename the file on the display and then copy it to the USB drive.

Embedded apps

Player

  • Measurement tools behave unexpectedly in files saved in the Files Library’s SLS Files section. Use the measurement tools in files saved to Board Files in the Files Library.

  • After signing in and creating a new whiteboard, you can’t create a workspace or handout. Close the file and open it again.

  • The Player app closes unexpectedly when you open a SMART Notebook file that contains SMART response 2 question set that has more than 10 images in it.

Screen Share

  • On an iPad with iOS 12.4.5, the Screen Share app’s audio is out-of-synch or absent.

  • Some devices may have trouble using Miracast to share the screen. Tap Restart Screen Share in the Screen Share lobby.

    • Tap Restart Screen Share in the Screen Share lobby.

    • Enable Auto-disconnect from Wifi for Miracast in Settings.

  • When both Ethernet and Wi-Fi are enabled on the display, the Screen Share app shows the connection information for the Wi-Fi connection.

  • Text may appear blurry when using Google Cast in the Chrome browser or Cast from a Chromebook or a mobile device.

  • Devices that can’t use h.264 cannot share their screen reliably.

kapp Whiteboard

  • After upgrading the display to iQ system software 3.6, starting a new kapp Whiteboard within minutes after upgrading might result in a blank screen as the display finishes the update. Close and open the kapp Whiteboard again to continue.

  • When you are signed in to the display, kapp whiteboards and screenshots are saved in public Board files.

Models

  • AM50

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