Troubleshooting

This page explains how to resolve common issues with the SMART Chromebox G3.

Symptom

Troubleshooting steps

The power is switched on, but the Chromebox doesn’t start

  • Ensure that the power cable and adapter is connected properly.

The Chromebox cannot reach the internet

  • Ensure that you have connected all network cables (if you’re using a wired connection) or that all Wi-Fi settings have been entered correctly. For more information, see Connecting to a wired or Wi-Fi network

The Chromebox cannot connect to a Bluetooth device

  • Ensure that the Bluetooth device to which you want to connect is near the Chromebox and is visible to other devices. Refer to the device’s manual for Bluetooth instructions.

There is no sound

  • Ensure that audio is not set to mute on the Chromebox and that the volume is set high enough to hear.

  • Try adjusting the volume controls on the SMART Board display or external speakers (if applicable).

If the above steps do not resolve your issue, you can perform a factory reset of the SMART Chromebox G3. If you rest the Chromebox, you will need to configure it again with your settings.

To reset the Chromebox

  1. Insert a pointed tool into the reset hole on the back of the device.