Installing SMART TeamWorks Room in existing room systems

It is recommended to install SMART TeamWorks Room in a new room system, however you can install it in an existing Microsoft Teams Room (MTR) or Zoom Room system. As a purpose-built appliance, these systems include locked down devices and software and you must first perform a clean installation of a Windows operating system on the room system’s computer before installing SMART TeamWorks to avoid issues.

Important 

By following the guidance provided in this section, you are solely responsible for any changes made to the software and hardware of the room system. SMART is not liable for any damage or configuration issues that arise from following the procedures described here.

Before installing SMART TeamWorks in an existing MTR or Zoom Room system, make sure that the computer is formatted and has a clean instance of Windows Enterprise is installed. The most common way to do this is to install Windows using a USB drive.

For instructions on how to prepare a USB drive with Windows Enterprise, see the article, Install Windows from a Flash Drive on Microsoft’s website. Then, follow the instructions in the article Boot to UEFI Mode or legacy BIOS mode.

When completing the setup wizard for installing Windows, and you are prompted with, "Where do you want to install windows?" Delete all the partitions. The setup wizard takes care of creating a single, formatted partition. Continue to follow the on-screen instructions for installing Windows.

When installing in an existing MTR or Zoom Room system, do the following:

  • Remove display configurations from the Windows Registry

  • Set the resolution for all connected displays and the console

Once the above two items are completed, you can then install SMART TeamWorks and confirm the displays are configured properly.

As a purpose-built appliance, MTR manufacturers may have set a registry key to set the MTR's console display as the primary one. You must remove this key to prevent the system from setting the console as the primary display after every restart. The registry key is located in

To remove display configurations for Lenovo ThinkCenter Hub / ThinkSmart devices

  1. Open the Windows Registry and navigate to:

    Copy
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

  2. Delete all strings related to Lenovo ThinkSmartAuxDisplayConfigApp. These strings may also be:

    • AuxDisplayConfig

    • PrimaryDisplayApp

    • RotationApp

To remove display configurations for Poly MTR devices

  1. Open the Windows Registry and navigate to:

    Copy
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\ULCCPrimary

  2. Delete the string: ULCCPrimary Value: "c:\Rigel\oem\polydisplaymanager.exe"

Each interactive display connected to the meeting room’s computer must have the same resolution, while the console must have a lower resolution than the main interactive displays. This is to ensure that once SMART TeamWorks is installed, each display and the console are properly identified by the software.

After setting the resolution, you can begin installing SMART TeamWorks software. While installing, confirm that the displays and the console are correctly identified in the configuration wizard. If they are not, you can tap or click Edit to modify the display settings. Tap Calibrate touchscreens to finish calibrating the displays.

Note 

This Window's based calibration tool requires a keyboard to be attached

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