Using the connection wizard

SMART Settings includes a connection wizard for troubleshooting problems with the connection between your computer and your SMART interactive product.

For example, you may need to manually configure a serial port in the following situations:

• Your operating system doesn’t support plug and play.

• The Found New Hardware wizard doesn’t appear.

• You connected your SMART interactive product to a power source after you started your computer.

• The Ready light remains red after you start SMART Board Tools.

To troubleshoot connections

1. In Windows operating systems, click the SMART Board icon ( or) in the notification area, and then select SMART Settings.

   OR

   In macOS operating systems, click the SMART Board icon in the Mac menu bar, and then select SMART Settings.

   Note 

   If your computer isn’t currently connected to a SMART interactive product, the SMART Board icon includes an X in the lower-right corner ( or).

2. Press Connection Wizard.

   The SMART Connection Wizard appears.

3. Follow the on-screen instructions.