Troubleshooting

This page explains how to troubleshoot issues with SMART Notebook software.

Issue

Recommendation

Your file contains large pictures and runs slowly when you open it in SMART Notebook software.

Export an optimized version of the file (see Setting image optimization preferences).

Issue

Recommendation

When using SMART Notebook software on an interactive product, you or your students can’t reach the toolbar.

Press Move toolbar to top/bottom of window to move the toolbar from the top of the window to the bottom.

Tip 

If you have a height-adjustable wall mount, you can also adjust the height of your interactive whiteboard or display so that students can reach it.

Toolbar buttons described in this documentation don’t appear on the toolbar.

If a down arrow appears on the right side of the toolbar, press it to display additional toolbar buttons.

If your desired button doesn’t appear when you click the down arrow, you or another user might have removed the button (see Customizing the toolbar).

Don’t span more than a few buttons across rows to prevent the toolbar from being wider than the SMART Notebook software window.

There isn’t enough room on your interactive product to display the contents of a page.

Press View Screens, and then select Full Screen to display the page in Full Screen mode.

OR

Select the Auto-hide check box to hide the tabs when not in use.

The Page Sorter, Gallery, Attachments, Properties and other tabs disappear whenever you press outside of the tabs.

Press one of the tab’s icons to display it, and then clear the Auto-hide check box.

Two users are creating or manipulating objects in SMART Notebook software on a SMART Board 800 series interactive whiteboard. One user is using his or her finger. The other user is using a pen from the pen tray.

When the user using the pen presses a button in the toolbar, the selected tool or option changes for the user using his or her finger instead.

The user using the pen must press buttons in the toolbar with the pen, not with his or her finger.

Issue

Recommendation

SMART Notebook software doesn’t recognize handwriting in your language.

Install the appropriate language pack (see Setting the language).

You want your handwriting to appear more smooth and natural in SMART Notebook software.

Use the Calligraphic pen type rather than the Standard pen type (see Writing, drawing and erasing digital ink).

You’re having trouble writing smoothly in SMART Notebook software on Windows 7 operating system.The Single Finger Panning feature is turned on. Turn it off (see smarttech.com/kb/147470).

When you write with a pen, SMART Notebook software on Windows 7 operating system interprets your actions as mouse clicks.

The Flicks feature is turned on. Turn it off (see smarttech.com/kb/144274).

Issue

Recommendation

When you create a .notebook file on one computer and then open it on another computer, the objects in the file appear differently.

There are several possible causes. The following are the most common:

  • You used a font that’s installed on one computer but not on the other.

  • The two computers have different operating systems.

  • The two computers have different versions of SMART Notebook software.

You want to move, resize or otherwise change an object, but when you do so, you also move, resize or otherwise change other objects.

The objects are grouped. Any changes you make to one object affect the other objects.

Select the objects, and then select Format > Group > Ungroup to ungroup them. You can then move, resize or otherwise change the individual objects.

For more information, see Positioning objects.

You want to move, resize or otherwise change an object but can’t. A lock icon appears instead of a menu arrow when you select the object.

The object is locked, which prevents you from making changes to it. To unlock the object, select it, press its lock icon, and then select Unlock..

One object on a page covers another:

You want to change this so that the second object covers the first:

As you create objects, newer objects cover older objects automatically if the objects are in the same position on the page.

You can change the order of objects. For more information, see Rearranging stacked objects.

When you fill an object with a picture that is larger than the object, the picture is cut off:

Conversely, when you fill an object with a picture that is smaller than the object, the picture is tiled:

When filling an object with a picture, select Scale image to fit to resize the picture to fit the object:

For more information, see Changing object properties.

Issue

Recommendation

The multitouch gestures aren’t working in SMART Notebook software.

Ensure that your interactive product supports multitouch gestures and that multitouch gestures are enabled.