Release notes

MX (V5): 4.4.0.8122

RX and QX (V2) Pro: 4.4.0.9122

AM60: 4.4.0.7122

SMART’s iQ 4 embedded computing offers best-in class education and enterprise features along with the power of EDLA-licensed by Google, and Android 13. In addition to providing powerful interoperability for both Google for Education and Microsoft Office 365 customers through Google GMS (EDLA), iQ 4 offers easier workflows, a feature-rich whiteboard, built-in tools and resources, student device integration, and enhanced security and privacy—all designed to save you time and offer a personalized user experience. iQ 4 enables industry leading ease of use and engagement in any classroom or office environment.

Third-party device management

• SMART Board interactive displays now work seamlessly with third-party device management platforms when enrolling the board in Android Enterprise. This update simplifies IT workflows, enabling easier configuration and management of multiple displays with a familiar tool. Consult your third-party device management platform’s documentation on how to enroll Android Enterprise devices for additional details.

Setup

• SMART ID card NFC sign-in is now easier, requiring just one tap of the card. To use this feature, all SMART Boards within your organization must be running iQ 3.16 SP2 or later and iQ 4.4 or later, and an administrator must enable this feature on a SMART Board. Additionally, existing SMART ID cards that were enrolled in previously are incompatible and will need to be updated. This feature is disabled for displays updating from iQ 4.3 or earlier to iQ 4.4 to ensure the user’s existing SMART ID cards remain operational.

Home screen

• A simplified Home screen launcher is available for Business and Education displays. Go to Settings > SMART > Home Screen to select the new launcher.

Writing and drawing

• Use the new Clear All button on the Acetate toolbar to erase all of the writing and drawing in a browser or other app.

• Use the Save button on the Acetate toolbar to save the writing and drawing in an app as a file in the Files Library.

SMART Tools

• A new Sensors app can display values from the display’s built-in environmental sensors (estimated-CO², particulate matter, volatile organic compounds, humidity, and temperature). Available only on SMART Board RX and QX (V2) series displays.

Files Library

• Any file opened from the Files Library now opens in the corresponding app or browser page.

• You can now select where to save your log files, including cloud locations.

Touch

• Pens and palm erase work automatically with SMART Mirror ink tools to write and erase over shared screens.

Security

• You can now set the display to automatically sign out after a certain period of time. (Settings > Security > Timed sign out). This is to address situations where the you forget to sign out from the display after you finish your session.

Language support

• Added Hindi support.

Administrators

• Support for SMART's new, more flexible OTA service. To prepare for future updates, add the following URL to your network’s allowlist:

  • https://ota.smarttech-prod.com

• New commands added to smartcli:

  • Manage Region and Country (get / set)
  • Manage state of Bluetooth (on / off / get)
  • Manage state of NFC (on / off / get)

• SRM certificate support

• After the admin applies Settings Lockdown, users won’t be able to select and connect to a new Wi-Fi network. This is to prevent users from adding new Wi-Fi networks.

• SMART Board interactive displays can now successfully connect to a network that is managed by Securly.

• Android Security update: ASB 2025-02-01

General

• You can now disable some interactions (Settings > SMART > Button settings) when the display is being used as display signage:

  • Convenience panel buttons
  • IR remote control buttons
  • USB keyboard and mouse

• Improved external inputs:

  • Introduced a setting to control whether the SMART Board will go to sleep when it’s displaying an external input (Settings > Power> Apply energy saving settings to external inputs). When this option is disabled (the default, and recommended if the SMART Board is typically used with a connected external output), the display will remain powered on while there is an active signal from an external input, such as a laptop or meeting room OPS. When this is enabled, the display will go to sleep based on the power saving timers within Settings> Power> Energy Savings.

  • You can now set a default input to show when the SMART Board starts up. When set to an external input, the display will return to this input when it starts up or wakes from standby. (Settings > SMART> Input > Default Input)

  • You can now switch to a new input automatically or manually when connecting an external video input (Settings > SMART > Input > Switching Behavior).

• Disabled the Google Chrome sign in pop-up to prevent users from unintentionally adding their Google account to the public user when signing into a SMART Account on the display.

SMART Whiteboard

• When you’re signed in and open a Whiteboard for the first time, you will be asked to choose your default save location: locally as a Notebook file, or to the cloud in Lumio. Once you have made a selection, you will not get this prompt again. You can change this save location in the Whiteboard settings.

• Objects selected on the Whiteboard canvas can now be cut or copied, then pasted elsewhere on the canvas or on another page of the Whiteboard.

• When you save Whiteboards to the display as Notebook files, you have an option to add custom background images.

• Ink-to-text now supports Arabic.

• The Local Content tab is now accessible on Enterprise displays.

Touch

• Resolved touch behavior conflicts between Android and a full screen app on an external input.

• Improved touch performance on AM60 when it is connected to a SMART Board MX (V2) series display.

• Resolved issue where, on an AM60 connected to a SMART Board 7000R series display, the pens always wrote in black ink.

• Resolved issue where, on an AM60 connected to a SMART Board SPNL-6000 series display, the pens always wrote in black ink.

• Multiple users couldn’t drag multiple annotations simultaneously.

• On an external input, when the Screen Shade or Freeze screen was displayed, the user could inadvertently interact with content underneath.

• Improvements were made to reduce the likelihood of a pen inadvertently swapping colors when inking on a AM60 connected to a SMART Board SPNL-6000 series display.

• On SMART Board MX (V5) and RX displays with out of date touch firmware, a touch firmware update and restart sometimes occurred after the display first restarted after updating to iQ 4.3. This process would take up to 2 minutes, and touch wasn’t available during the update.

• Tapping the display’s screen did not wake an AM60 from sleep when the Settings > Display > Screen timeout option was set.

Audio

• Resolved issue where the microphone array recording was disabled when the display’s screen was not illuminated.

• Resolved issue where the display’s internal speakers were not muted when connected to an ARC audio output device.

System

• Resolved issued where the Picture-in-Picture app on the AM60 had no sound on the HDMI or USB-C inputs.

• Resolved issue where you could not save logs to a connected USB drive, folders under Public Files, SD Card, or Cloud storage locations under Settings > Diagnostics > Save log files.

• Resolved issue where the AM60’s Line Out port didn’t work within Android when the AM60 was connected to a SMART Board SPNL-6000 series display.

• Resolved issue on SMART Board M Pro series displays where they shut down when users selected Settings > About tablet > Legal information > Third-party licenses

• Resolved issue where the Android screen recorder would stop recording when the user enabled Screen Shade or Freeze Frame from within SMART Tools on the Navigation Bar.

• Resolved issue where external USB webcams didn’t work in Google Meets app when a user was signed in to the display with a SMART Account.

• Could not adjust the display’s brightness, contrast, and saturation settings on SMART Board MX (V5) and RX series displays.

• External eARC speakers did not turn on when the display turned on.

• Improved stability when switching between external inputs.

• When a SMART Board M Pro series display was sleeping, plugging in an external input with an active video source didn’t wake up the display.

• The display sometimes didn’t go back to the Home screen automatically if it was on an external input that had no active video source.

• Stability improvements were made to the Picture-in-Picture tool and to connecting or disconnecting external inputs.

• On SMART Board MX (V5) and RX displays, switching directly to either the VGA or OPS inputs directly from an HDMI or USB-C input sometimes took up to 20 seconds before an image appeared on the screen. A No signal message sometimes appeared as the display switched video inputs.

• Users couldn’t open Microsoft Word, Excel, or PowerPoint files from Google Drive.

• Signing into a SMART Account user sometimes did not work the first time after a fresh install or factory reset.

• Scheduled wake time on the display sometimes followed GMT and not the local time zone, resulting in a display waking unexpectedly.

• For the default user, the Google Drive session can now be kept after reboot; and for a signed in user, the Google Drive session can now be kept after sign out and sign in.

SMART Remote Management (SRM)

• Resolved issue where the SMART Remote Management RemoteExec commands, smartcli regions set region and smar tcli regions set country, did not apply until the display was rebooted.

SMART Whiteboard

• Resolved issue where the Whiteboard crashed when creating, pasting, or performing ink-to-text operations with Arabic text.

• Resolved issue where a user could not play a video on a page multiple times.

• The Whiteboard toolbar sometimes remained after a user closed the Whiteboard app.

• The Whiteboard no longer crashes when exporting a canvas that includes only one annotation.

• The add content window no longer obscures the Whiteboard toolbar when opened near the top of the screen. The toolbar now moves downward to allow the content window space and then returns to its previous position once the window closes.

• The Whiteboard toolbar was refactored so it can no longer exist outside of the Whiteboard.

• Whiteboard no longer crashes when the window size is changed while in split-screen when the Settings menu is open.

• Resolved issue where in split screen, the canvas zoomed or panned again after the user zoomed or panned.

System software

Touch

• If a computer running SMART Notebook is connected to the AM60 module on a SMART Board SPNL-6000 series display, ink does not work smoothly with multiple pens or fingers simultaneously. For full touch and ink capabilities, connect the computer directly to the SMART Board interactive display.

• When using a physical puck or rectangle eraser on a display with AM60, the size and outline of the eraser in the Whiteboard will be slightly smaller than the actual eraser.

• Acetate ink can remain if inking while switching apps.

Audio

• Audio recording from the mic array within Google Chrome might be intermittent and “choppy.”

• ARC and eARC soundbars might not work when connected to HDMI4. Connect these devices to HDMI2 for best compatibility.

System

• If the Android lock screen is set for the default user, Clean up won’t be able to remove all Google accounts if the Settings > Security > Clean up > Clean up Google Accounts option is enabled. We recommend using iQ’s lock screen instead of the Android lock screen.

• HDMI-out might output only a black screen if the HDMI output resolution in Settings > Display > External Displays is set to SD (720x480) or VGA (640x480). Using a higher resolution resolves the issue.

• An AM60 OPS appliance connected to a SMART Board MX (V3), MX (V4), 6000S, or QX Pro series display may occasionally display a black screen when the display wakes up from standby. Pressing the power button on the AM60 or switching inputs on the display to another input and back to the OPS input will typically resolved this issue.

• Occasionally, when the AM60 is connected to a SMART Board MX (V3), MX (V4), 6000S, or QX Pro host display, the AM60 may not start when the host display is turned on, wakes from sleep, or switches inputs. A black screen or a “connecting” screen persists. Pressing the power button on the AM60 will resolve the issue.

• For system stability, when using the display with an HDMI-CEC peripheral, the display should be set to the iQ experience as the default input.

• Google Workspace users will not be able to use the Google Drive integration within the SMART Files Library app if the Workspace admin has disabled access to Google Drive. Users will be able to sign in to their Google account from the Files Library, but the Files Library will not open their Google Drive. Users should ask the Google Workspace admin to enable access to Google Drive for their account.

• Signed in users cannot pair new Bluetooth devices. Bluetooth devices must be paired prior to signing in.

• Sometimes, a PDF file is created when trying to copy an SLS file from Google Drive to a Local drive, or copy a file between Google Drive folders.

• When waking up from sleep, switching to the Home screen can sometimes take several seconds.

• The Japanese IME OS Keyboard creates English characters.

• The OS keyboard does not include predictive text options.

• On SMART Board MX (V5) and RX series displays, computers connected to VGA will not be able to use USB peripherals (such as USB drives) connected to the display. Connect computers using HDMI or USB-C to access USB peripherals on the computer.

Power management

• Power management settings such as screen timeout are set for each user individually, and will default to 60 min for each new user regardless of the setting on the default/public user.

SMART Remote Management (SRM)

• SMART Remote Management might not report Wi-Fi SSIDs, even if the connection is still active on the display.

• SMART Remote Management might not be able to install application packages from the Play Store if the package provided by Google is a split APK.

• After stopping a scheduled command on SRM, the display might still execute the command when additional users sign in. An update will be coming soon to resolve this issue.

• The SMART Board tab on the Device Info page is missing some information, and the titles are cut off on the page.

• The Device Name syncs only to the SRM console during the initial enrollment, and changes on the SRM console do not sync to the device.

• The “Forget Wi-Fi” command does not work, and previously connected networks are remembered on the display.

• Some commands, including messages and advanced messages, might execute only after the user goes back to the Home screen. The commands might not execute for a user the first time they sign in, but will work as expected on subsequent sign-ins.

Embedded apps

Whiteboard

• The Whiteboard’s custom background image feature does not currently work with Lumio. It only works if the user is saving as a .notebook file.

• The Whiteboard app never finishes loading and no “No network” message appears if the network is connected but not working or the first time creating a Lumio file after waking from sleep.

• Content being copied out of Whiteboard is rasterized and a degree of degradation will occur.

• Adding images to a Lumio page too quickly can cause images to fail to load.

• If a student adds an equation to a Whole-class Whiteboard, the Whiteboard might stop responding if the teacher is moving between files at the display.

• The Whiteboard app won’t start when the display wakes after trying to connect to the internet while there’s no connectivity.

• Opening a file from a USB drive and then removing the drive might cause the file to save as an empty, 0-byte file.

• After a large number of ink strokes and undo/redo actions, the RX pen might fail to change color.

• A student might be taken to a non-collaborative version of the page when Lesson Pacing is set to student.

• The whiteboard does not render iQ 3 widgets or measurement tools from SMART Notebook software.

• Student annotations using the equation editor in the Whole-class Whiteboard are not visible in iQ Whiteboard.

• Ellipsis buttons appear disabled, but remain usable, although they can create issues with LAB activities.

• Custom LAB activity images are broken or missing after importing, saving, or exporting.

• Whiteboard sometimes closes or loads forever without 'no network' toast when the network is connected but not working, or the first time creating a Lumio file after the display wakes.

• Whiteboard sometimes closes a few seconds after a student adds an equation.

• After opening a whiteboard file that contains an equation in Lumio, the (start session) spinner can freeze, and the canvas will be blocked.

• Whiteboard closes when attempting to use pen options while accessibility (TalkBack) is on.

• Images in a Lumio file might be invisible or missing if a user leaves the file or converts a page before the Lumio file is uploaded.

• All but one ink fragment is displaced far or unreachable after a Lumio student erases through teacher's ink.

4.3.0.9082

SMART’s iQ 4 embedded computing offers best-in class education and enterprise features along with the power of EDLA-licensed by Google, and Android 13. In addition to providing powerful interoperability for both Google for Education and Microsoft Office 365 customers through Google GMS (EDLA), iQ 4 offers easier workflows, a feature-rich whiteboard, built-in tools and resources, student device integration, and enhanced security and privacy — all designed to save you time and offer a personalized user experience. iQ 4 enables industry leading ease of use and engagement in any classroom or office environment.

Setup

• It’s now possible to disable SMART Account sign in to the display (Settings > Password & accounts > SMART ID sign in). This option is disabled by default on SMART displays for Enterprise.

• You can now customize the external inputs under Settings> SMART> Inputs> Custom titles. These custom names will apply for all users on this board.

Home screen

SMART Tools

• Teachers can now save their preferences and customizations for SMART Tools (Spinner, Timer, Clock, Stopwatch, and Dice). When teachers are signed in to their SMART Accounts, their customizations are available on any display they use. When no one has signed in to a SMART Account on the display, the engagement tools’ settings reset to the defaults.

Files library

• Users can now access their Google Drive directly from within the SMART Files Library.

• Improvements for Lumio in the SMART Files Library.

  • Additional sorting options.

  • More responsive thumbnails.

Touch

• RX and QX V2 Pro displays include two new settings for more control over pen and touch behavior, available in Settings > SMART > Touch Settings:

  • Disable palm reject (off by default).

  • Enable pen pressure sensitivity (on by default).

SMART Remote Management (SRM)

• SMART Remote Management now installs apps for all users, regardless of whether they are signed into the display. Those apps are also available to users added to the display after the app was deployed.

• SMART Remote Management can now set MAC Randomization modes for network connections.

SMART Whiteboard

• It’s now easier to add text, images, and other content to the iQ Whiteboard:

  • Drag images and text directly from other Android applications when in split screen mode.

  • Copy text or images to the Android clipboard and paste them onto the canvas.

NOTE: The other Android application must support use of the clipboard or drag and drop, or dragging or copying content from those apps will not work. Google Chrome does support these features.

• Clear all and text editor tools are now available in the iQ Whiteboard toolbar.

• Lessons and whiteboards include a new Insert shapes tool.

• The join code, for collaborative sessions, is now available in a floating window over the iQ Whiteboard canvas. This makes it easier for students and participants to connect. To enable this feature, go to the iQ Whiteboard settings (in the app) and enable the Show join code on canvas option.

• An integrated back button is now available in collaborative activities, such as shared workspaces.

• New improved content for Australia (including sports). Local content provides engaging region- or culture-specific templates and manipulatives that students can identify with.

System

• Android Security Update: ASB 2024-11-01.

• A new setting is available to control the HDMI compatibility behavior for displays and appliances: Settings > Display > Require HDMI version.

• The display can provide pen and touch interactions with connected Android devices, such as Microsoft Teams Systems.

• The message that appears when an input is disconnected or not available has been updated to be more intuitive and helpful.

Touch

• Touch is now available when a connected macOS computer wakes from sleep.

Audio

• The display's internal speakers now play sound correctly when the display wakes from sleep.

System

• Clean up now removes screen captures and downloaded files.

SMART Remote Management (SRM)

• Pushing a policy from SRM no longer prevents the display from accepting new SMART Account user sign ins. If your display has this restriction applied from a policy pushed on an earlier version, use the Settings > Allow Add User push option to remove that restriction. The restriction will not be reapplied after the update.

• The name the SMART Board display has at the time of its enrollment now transfers to SRM.

• Ethernet and Wi-Fi MAC addresses now appear in SRM.

• The SMART Remote Management command to remove Google accounts now removes personal Google accounts from the Public user (Google accounts in SMART Account users are not removed).

• SMART Remote Management wallpaper commands are applied to the Public user only, even if a SMART Account user is signed into the display when the command is sent.

Networking

• The Ethernet MAC address now appears in Settings> Network & internet> Ethernet.

• VGA input status now shows the correct status when connected.

SMART Whiteboard

• Students now see changes the teacher makes to equation annotations on the whiteboard.

• Students can now see equation annotations when a teacher opens and starts a collaborative whiteboard session.

• Whiteboard toolbars are now displayed correctly when the toolbar is positioned at the edges of the screen.

SMART Account sign-in

• Signing into a SMART Account user might not work the first time after a fresh install or factory reset. After the first time, sign-in works as expected.

Touch

• On SMART Board MX (V5) and RX displays with out of date touch firmware, a touch firmware update and restart might occur after the display first restarts after updating to iQ 4.3. This process can take up to 2 minutes, and touch isn’t available during the update.

Audio

• Audio recording from the mic array within Google Chrome might be intermittent and “choppy.”

• The display’s internal speakers are not muted when connected to an ARC audio output device. A workaround is to adjust and lower the display’s speaker volume.

• ARC and eARC soundbars might not work when connected to HDMI4. Connect these devices to HDMI2 for best compatibility.

System

• If the Android lock screen is set for the default user, Clean up won’t be able to remove all Google accounts if the Settings > Security > Clean up > Clean up Google Accounts option is enabled. We recommend using iQ’s lock screen instead of the Android lock screen.

• The Android screen recorder will stop recording when the user enables Screen Shade or Freeze Frame from within SMART Tools on the Navigation Bar.

• HDMI-out might output only a black screen if the HDMI output resolution in Settings > Display > External Displays is set to SD (720x480) or VGA (640x480). Using a higher resolution resolves the issue.

• The SMART Board tab on the Device Info page is missing some information, and the titles are cut off on the page.

• On SMART Board MX (V5) and RX displays, switching directly to either the VGA or OPS inputs directly from an HDMI or USB-C input might take up to 20 seconds before an image appears on the screen. A No signal message might appear as the display switches video inputs.

• Google Workspace users will not be able to use the Google Drive integration within the SMART Files Library app if the Workspace admin has disabled access to Google Drive. Users will be able to sign in to their Google account from the Files Library, but the Files Library will not open their Google Drive. Users should ask the Google Workspace admin to enable access to Google Drive for their account.

Power management

• Power management settings such as screen timeout are set for each user individually, and will default to 60 min for each new user regardless of the setting on the default/public user.

• Scheduled wake time on the panel may follow GMT and not the local time zone, resulting in a panel waking unexpectedly.

SMART Remote Management (SRM)

• SMART Remote Management might not report Wi-Fi SSIDs, even if the connection is still active on the display.

• SMART Remote Management might not be able to install application packages from the Play Store if the package provided by Google is a split APK.

• After stopping a scheduled command on SMART Remote Management, the display might still execute the command when additional users sign in. An update will be coming soon to resolve this issue.

• The Device Name syncs only to the SRM console during the initial enrollment, and changes on the SRM console do not sync to the device.

• The “Forget Wi-Fi” command does not work, and previously connected networks are remembered on the display.

• Some commands, including messages and advanced messages, might execute only after the user goes back to the Home screen. Also, the commands might not execute on a signed-in user the first time they sign in, but will work as expected on subsequent sign-ins.

• Some commands, including messages and advanced messages, might execute only after the user goes back to the Home screen. Additionally, they may not execute on a signed-in user the very first time they sign in, but will work as expected on subsequent sign-ins.

Whiteboard

• The Whiteboard app never finishes loading and no “No network” message appears if the network is connected but not working or the first time creating a Lumio file after waking from sleep.

• The Japanese IME OSKeyboard creates English characters.

• In split screen, the canvas zooms or pans again after the user has zoomed or panned.

• Adding images to a Lumio page too quickly can cause images to fail to load.

• If a student adds an equation to a Whole-class Whiteboard, the Whiteboard might stop responding if the teacher is moving between files at the display.

• The Whiteboard app won’t start when the display wakes after trying to connect to the internet while there’s no connectivity.

• Opening a file from a USB drive and then removing the drive might cause the file to save as an empty, 0-byte file.

• After a large number of ink strokes and undo/redo actions, the RX pen might fail to change color.

• On SMART Board MX (V5) and RX series displays, computers connected to VGA will not be able to use USB peripherals (such as USB drives) connected to the display. Connect computers using HDMI or USB-C to access USB peripherals on the computer.

• A student might be taken to a non-collaborative version of the page when Lesson Pacing is set to student

• The whiteboard does not render iQ 3 widgets or measurement tools from SMART Notebook software.

• The On-screen keyboard does not include predictive text options.

• Student annotations using the equation editor in the Whole-class Whiteboard are not visible in iQ Whiteboard.

• Ellipsis buttons appear disabled, but remain usable, although they can create issues with LAB activities.

• Custom LAB activity images are broken or missing after importing, saving, or exporting.

• Whiteboard sometimes closes or loads forever without 'no network' toast when the network is connected but not working, or the first time creating a Lumio file after the display wakes.

• Whiteboard sometimes closes a few seconds after a student adds an equation

• After opening a whiteboard file that contains an equation in Lumio, the (start session) spinner can freeze, and the canvas wil be blocked.

• Whiteboard closes when attempting to use pen options while accessibility (TalkBack) is on.

• Images in a Lumio file might be invisible or missing if a user leaves the file or converts a page before the Lumio file is uploaded

• All but one ink fragments are displaced far or unreachable after a Lumio student erases through teacher's ink

4.2.0.9080

Summary

SMART’s iQ 4 embedded computing offers best-in class education and enterprise features along with the power of EDLA-licensed by Google, and Android 13.  In addition to providing powerful interoperability for both Google for Education and Microsoft Office 365 customers through Google GMS (EDLA), iQ 4 offers easier workflows, a feature-rich whiteboard, built-in tools and resources, student device integration, and enhanced security and privacy — all designed to save you time and offer a personalized user experience. iQ 4 enables industry leading ease of use and engagement in any classroom or office environment.

System software

Setup

• New or factory-reset devices with iQ version 4.2 will prompt the user to name the device and provide a unique default name.

Home screen

• Redesigned Favorite Files and Recent Files widget improve clarity and ease of use.

• New Whiteboard quick actions widget provides one-tap access to common Whiteboard functions from the home screen.

• Navigation bar organized to improve alignment of the primary navigation buttons, and provide a space for a custom app spot.

• Clean-up now removes Google accounts by default. You can change this behavior in Settings.

• The Google search widget can now be moved or removed.

• Engagement tools can be resized and moved easily.

SMART Tools

• SMART Electric Stand controls are now available in the SMART Tools menu.

• SMART Doc Cam app is now available in the SMART Tools menu.

Files library

• The File Library now shows Lumio files for users signed in with their freemium-entitled SMART accounts.

• Lumio files appear in the Recent Files widget.

• Lumio files can be added to the Favorite Files widget.

SMART lock screen

• The SMART lock screen is now available to secure a session on the display if you need to step away.

• The SMART lock screen PIN is only used for one session (no forgotten PINs left over from previous users).

• The SMART lock screen has an option to return to the public user if you find a locked display. If it was locked from the public user, you can clean up the display. If it was locked from a SMART Account user, you can sign out and start using the display again immediately.

• The SMART lock screen is dismissed automatically if the display has been locked by the Android lock screen. This might happen if the display goes to sleep after it has been locked with the SMART lock screen.

SMART Remote Management (SRM)

• Disabling an app from SRM now disables it for all users on the display.

• SMART account users can now be removed from the SRM console. This can help resolve issues in which a user account can’t be recovered.

System Updates

• Fixed all vulnerabilities up to and including the August 5, 2024 security patch. For more details, see Android Security site: https://source.android.com/docs/security/bulletin.

• Upgraded to the Google-certified Linux kernel 5.10.214-android13-4-0006-geda2373a76b0-ab12225542. For more details, see: https://source.android.com/docs/core/architecture/kernel/gki-android13-5_10-release-builds - july-2024-releases.

Embedded apps

SMART Whiteboard

• The default save location for signed-in users can be set to local storage or to Lumio. Signed-in users will default to creating Lumio lessons.

• New Lumio File has been added to the Open/New File menu, and that menu button has been made more prominently on the toolbar.

• PDF export quality has been improved, and new sharing options with Android Share are available.

• Local Content menu added to Add Page that includes regional content for Australia/New Zealand and India.

• The radar view can be turned on (default) or off from within Settings.

SMART Mirror

• With SMART Mirror’s new Broadcast feature, you can share what’s on the screen of your iQ-enabled display to:

  • Session participants to view on their devices (useful for viewers who need a closer look).

  • Other SMART displays in your environment.

Notes:

• Broadcast to participants requires an internet connection. It cannot be used with an extended grid or when in local only mode.

• Broadcast to displays cannot be used with extended grid or unlimited connections.

System software

SMART Account users

• Resolved an issue in which home screen widgets could disappear for signed-in users.

Touch

• Touch events on the navigation bar, home screen widgets, and tools menu no longer register on the app behind them (such as the Whiteboard, external input, and so on).

• Use of digital ink over apps has been improved.

• If there is no touch on a connected macOS computer after the computer wakes up from sleep, reconnecting the USB-B touch cable will typically restore touch functionality.

Video

• The board, when waking up by an HDMI-CEC device, switches to the wrong input.

Audio

• Screen Recorder now records audio from the microphone array.

• Connecting a Bluetooth speaker doesn’t mute the board’s internal speakers.

• Mic array no longer stops working after coming out of a power save mode.

Networking

• Ethernet connectivity is now restored on startup.

Embedded apps

SMART Whiteboard

• The Whiteboard toolbar is no longer missing after making the Whiteboard full screen from split screen

• Video can be selected (or deleted) normally

• Undo, Redo, and add video are correctly available in collaborative canvas pages

• File no longer sticks in a loop when sharing a SMART Notebook file that includes equations

• A Whiteboard that includes math tools no longer closes unexpectedly.

• "Sharing with students..." does stop responding after starting or stopping a session.

• The protractor now supports the locking and Infinite Cloner features.

• Videos are now saved in Lumio files

• Page backgrounds are now saved correctly

• SMART Notebook's Match ‘Em Up activity now runs correctly.

SMART Remote Management (SRM)

• SRM can now connect the device to a WiFi network that uses TLS/WPA2/3 security. (PEAP connections are not yet supported through SRM, but the work to include that ability continues).

• Installation of CA, VPN, Apps, and Wi-Fi certificates with remote exec commands is now supported.

• Additional remote exec commands have been added.

• Settings lockdown policy now applies properly, regardless of which user is logged in when the command is sent.

Known issues

System software

SMART Account sign-in

• Signing into a SMART Account user might not work the first time after a fresh install or factory reset. After the first time, sign-in works as expected.

Audio

• When the board resumes from standby, sound may not come out of apps that were running prior to standby. Restart the app the restore sound.

Power management

• Power management settings such as screen timeout are set for each user individually, and will default to 60 min for each new user regardless of the setting on the default/public user.

• Scheduled wake time on the panel may follow GMT and not the local time zone, resulting in a panel waking unexpectedly.

Embedded apps

Whiteboard

• A student might be taken to a non-collaborative version of the page when Lesson Pacing is set to student

• The whiteboard does not render iQ 3 widgets or measurement tools from SMART Notebook software.

• The On-screen keyboard does not include predictive text options.

• Student annotations using the equation editor in the Whole-class Whiteboard are not visible in iQ Whiteboard.

• Ellipsis buttons appear disabled, but remain usable, although they can create issues with LAB activities.

• Custom LAB activity images are broken or missing after importing, saving, or exporting.

• Whiteboard sometimes closes or loads forever without 'no network' toast when the network is connected but not working, or the first time creating a Lumio file after the display wakes.

• Whiteboard sometimes closes a few seconds after a student adds an equation

• After opening a whiteboard file that contains an equation in Lumio, the (start session) spinner can freeze, and the canvas wil be blocked.

• Whiteboard closes when attempting to use pen options while accessibility (TalkBack) is on.

• Images in a Lumio file might be invisible or missing if a user leaves the file or converts a page before the Lumio file is uploaded

• An equation might be invisible for the teacher after a student edits it. After saving the file and reopening, the teacher will see a gray or broken placeholder in place of the equation

• All but one ink fragments are displaced far or unreachable after a Lumio student erases through teacher's ink

SMART Remote Management (SRM)

• SRM is unable to remove Google accounts.

• The Device Name will sync only to the SRM console during the initial enrollment, and changes on the SRM console do not sync to the device.

• Some commands, including messages and advanced messages, might execute only after the user goes back to the Home screen. Additionally, they may not execute on a signed-in user the very first time they sign in, but will work as expected on subsequent sign-ins.

AM60

4.1.1.7072r1

SMART’s iQ 4 embedded computing offers best-in class education and enterprise features along with the power of Google EDLA and Android 13.  In addition to providing powerful interoperability for both Google for Education and Microsoft Office 365 customers through its EDLA certification, iQ 4 offers easier workflows, a feature-rich whiteboard, built-in tools and resources,  student device integration and enhanced security and privacy — all designed to save you time and offer a personalized user experience. iQ 4 enables industry leading ease of use and engagement in any classroom or office environment.

• iQ 4.1 replaces the generic Android operating system on the AM60.

• Setup Wizard: Sets the display’s device name during the initial Out-of-the-Box (OOB) Setup Wizard.

• Languages: Added support for Arabic.

• Peripherals compatibility: Support for controlling the SMART Electric Stand from within the SMART Tools on the Navigation Bar.

Navigation and Home Screen

• The navigation bar now features four customizable apps (by default: Whiteboard, Chrome, SMART Mirror, and Files Library). You can drag apps into this section of the navigation bar to customize it.

• You can now customize the Google Search widget on the Home Screen.

Whiteboard

• Whiteboards can be shared as PDFs with Android Share.

• The radar view can be turned on (default) or off from within Settings.

AM60 Notes

Compatibility

If you are using the AM60 in a host display that runs iQ 3, such as SMART Board MX (V2), MX (V3), MX (V4), 6000S, 6000S (V3), 7000 (V2), 7000R, and QX Pro:

• Ensure that the host display has been updated to iQ 3.15 SP5 or later. The AM60 might occasionally fail to start in earlier versions.

• Change the following settings on the display (recommended):

  • Set Settings > System > Default Input to Computer.

  • Set Settings > System > SMART Board with iQ to Off.

Important notes regarding SMART Board SBID-6000 and SPNL-6000 series interactive displays:

• AM60 cannot be used with the SMART Board SPNL-6000-HD series interactive display.

• If touch is inaccurate, you might need calibrate the display using a connected computer. This does not indicate an issue with the AM60.

• If you want to use SMART Notebook software with multi-touch, Connect your computer to the host display rather than to the AM60.

Feature availability for the AM60 is determined by the pen, touch, and sensor capabilities of the host display. Consult the user guide for your display to learn more about its features.

Future Enhancements

This section describes display capabilities that, depending on the host display, will be made available to the AM60 in later updates. The following are not currently available:

• Pen color and pen properties

  • On displays that include pens in a variety of colors (that is, displays that support Pen ID), all pens write only in black ink by default within Android.

  • Within Android, pen properties are not reset to the defaults after the pen is in the pen tray for 30 seconds.

  • Pen pressure sensitivity is not available.

You can use the Whiteboard or Acetate’s pen menu to change the pen’s color.

• Tool Explorer pens and tools (such as magic pen, stamps, cubes)

• NFC is available on the AM60 only when connected to a SMART Board MX (V4) or QX Pro series display.

• The AM60 microphone cannot use the display’s built-in microphone array.

The following can be used to control only the corresponding features on the display. They have no effect on the AM60:

• Remote control.

• Convenience panel buttons (including Home, Input, Settings, Screen Shade, Freeze, Mute and Volume).

• RS-232 room control.

Resolved issues

Hardware compatibility

• Resolved an issue in which an “out of range” message appeared on SMART Board SPNL-6000i series displays.

System software

• Signed-in SMART Account users: Resolved an issue where home screen widgets (Recents, Favorites, and so on) might disappear after multiple SMART Account user sign-ins.

Embedded apps

SMART Remote Management

• Although the device name transfers correctly to SRM during initial enrollment, it does not sync after that (this behavior will be added in a future version of iQ).

Whiteboard

• Whiteboards that are blank or empty are no longer saved automatically.

• Video annotations on a canvas can now be selected with a press-and-hold gesture on the video annotation. This can then be used to delete the video from the annotation’s menu.

• The Whiteboard no longer enters an infinite loading loop when opening SMART Notebook files that include equations.

• Page backgrounds no longer disappear when the user returns to the Home screen, opens other apps, returns to the whiteboard, and opens the page sorter.

• LAB activities no longer open as a gray screen.

• Student annotations that use the equation editor in the Whole-class Whiteboard now appear correctly in iQ Whiteboard.

General

• There is an intermittent issue in which an invalid "OPS Appliance only for use with authorized SMART boards" message might appear. Work-around: Turn the AM60 off and back on.

• Occasionally, the AM60 might not start quickly when the host display is turned on, wakes from sleep, or switches inputs. This is evidenced by either a black screen or a persistent “connecting” screen. Work-around: Press the power button on the AM60.

• In some circumstances, the AM60 might present a solid color screen at boot (purple or green). If this occurs, turn the host display or AM60 off and back on.

• When installed in a 6000S (V3), the AM60’s Android operating system might exhibit symptoms resembling a “stuck touch” (for example, difficulty using the Android keyboard). Until a resolution is available, modify the following system settings on the AM60:

  • Set Settings > Accessibility >Timing controls >Touch hold delay to long

  • Set Settings > System > On-Screen keyboard > SMART Keyboard > Advanced > Key Long Press Delay to 500 ms or more

• There are isolated reports of the AM60 experiencing poor (low) resolution after the update to iQ 4. If this occurs, factory reset the AM60: Settings > System > Reset Options > Erase all data (factory reset)

• The AM60 does not support Ethernet connections when connected to a SMART Board QX Pro series display.

• Audio Return Channel (ARC) is not supported. Audio out peripherals connected to the AM60’s HDMI ARC port will not output audio.

• When an AM60 is connected to a SMART Board MX (V2-C) series display, touch control is not restored immediately after an external computer is disconnected from the display’s USB-C port. Tap the display again to restore touch.

• When using certain third-party USB-C to HDMI video adapters (such as the ZMUIPNG ZP1801), loss of video can occur after changing the display resolution on some Google Chrome OS devices (such as the Google Chromebox). Some work-arounds are:

  • Disconnect and reconnect the video adapter.

  • Use a different USB-C to HDMI video adapter.

  • Connect the Google Chrome OS device directly to an HDMI port.

• When connected to HDMI1, some Chrome OS devices that implement non-standards compliant HDMI behavior (such as the Google Chromebox) reconnect to the display only at 720p after the display turns on or wakes from Standby, even if the device’s resolution was initially higher than 720p. Some work-arounds are:

  • Disconnect and reconnect the HDMI cable.

  • Reselect the correct resolution on the Chrome OS device.

• A macOS computer connected to the AM60 with USB-C uses the AM60’s network connection by default. In macOS, the connection appears as the “Built-in device” network adapter. If there is no network connectivity on the computer, make sure the AM60 has network connectivity. You can also disable the “Built-in device” network adapter within macOS’s Network settings.

• There is no touch on a connected macOS computer after the computer wakes up from sleep. Work-around: reconnect the USB-C touch cable

If you use peripherals connected to your display (such as headsets, mass storage, microphones, and webcams), SMART recommends that you connect computers to the display rather than to the AM60.

For video sources that are connected directly to the display, use the display’s input menu.

• Some USB 3.0 peripherals that are connected to the display’s USB ports might not show up on the AM60 OPS appliance. Work-around: plug USB peripherals directly into the AM60 OPS appliance instead.

• USB peripherals that are connected to the display's USB ports will not be detected by a computer that is connected to the AM60's HDMI port. Work-around: plug USB peripherals directly into the AM60 or the connected computer instead.

• USB peripherals will not be detected by a computer connected to the AM60’s USB-C port due to the limitations of the USB-C port. Work-around: Plug the peripherals directly into the connected computer to make them accessible to the computer

4.0.4

SMART’s iQ 4 embedded computing offers best-in class education and enterprise features along with the power of EDLA-licensed by Google, and Android 13.  In addition to providing powerful interoperability for both Google for Education and Microsoft Office 365 customers through Google GMS (EDLA), iQ 4 offers easier workflows, a feature-rich whiteboard, built-in tools and resources, student device integration and enhanced security and privacy — all designed to save you time and offer a personalized user experience. iQ 4 enables industry leading ease of use and engagement in any classroom or office environment.

A redesigned 4K experience featuring Android 13 with EDLA-licensed by Google.

• Redesigned look and feel to make iQ more accessible, modern, and flexible than before, while keeping the familiar features of iQ 3.

• Built on Android 13 and EDLA-licensed for Google Mobile Services.

• Google Play Store directly accessible from the display (requires a Google account sign in).

• Compatibility with apps that require Google Mobile Services.

• Support for Android Enterprise tools, including Enterprise Mobility Management.

Improved digital ink experience

• With a feature unique to SMART, you can write or draw over apps and web pages without freezing the screen. Annotations no longer use an acetate layer or apply grayscale. The acetate is now a transparency, and users can interact with other screen contents. Digital ink works over any app, and you can enable or disable it in the display’s settings.

• Annotation does not interfere with apps that are built to receive ink, such as PDF or PPT.

• While writing or drawing, an ink toolbar appears, making it clear that annotations are active.

Improved multi-user experience and new QR- and device-based sign in options

• Signing in to the display with a SMART Account is the easiest way to access your dedicated workspace, ensuring your accounts, files, and settings are easily accessible and secure.

• iQ 4’s new sign in options make it easy to use a QR code to sign in from your mobile device or an on-screen code to sign in from a computer.

Redesigned Home screen

• New navigation bar enables easy access to tools and content.

  • The display’s main navigation bar has moved to the bottom of the screen for greater accessibility. The navigation bar is hidden while using full-screen apps, such as the Whiteboard, and is easily recalled by swiping up from the bottom of the screen.

  • The navigation bar is also available over external input, such as a connected computer, providing quick access to iQ features like Whiteboard, SMART Mirror, or SMART Tools.

  • The left side of the navigation bar is customizable, and customizations are saved as part of your SMART Account.

  • iQ 4 includes the familiar Android navigation buttons for Home and apps in addition to the Back and Recent buttons.

• Greater customizability of the Home screen

  • Customizable Recent Files and Favorite Files widgets are provided by default.

  • The Home screen now allows you to add widgets anywhere you want, and the customizations are saved in your SMART Account.

  • Apps, websites, and shortcuts can now be placed anywhere you want on the Home screen.

  • The Home screen supports multiple pages, so you can create dedicated launch spaces for specific tasks or classes.

More-convenient File management and cloud storage options

• Files Library includes new options for sharing files to and from the display.

• Signed-in users can access their Lumio files.

• iQ 4 is compatible with major cloud storage apps from the Google Play store.

• Favorite files can appear in the Home screen Favorite Files widget.

• The My Files folder keeps a signed-in user’s content private.

• The Public Files folder shares content across all users.

SMART Tools

• Widgets are renamed “SMART Tools” and have improved functionality and performance over iQ 3 (timer, stopwatch, clock, dice, and spinner).

• Up to four instances of the same tool can be open at the same time.

• The count-up functionality of the Timer widget is now a stopwatch app.

• Screen Record and Screen Capture tools provide the option to save videos or images of lessons or presentations.

PIP with external displays

• The Picture-in-Picture (PIP) app shows the input from a connected OPS module or connected computer in a floating window.

• On an MX (V5) series interactive display, you can enable touch within the PIP display. Support for touch within PIP is coming to RX and QX (V2) series displays in a future update.

Support for external displays

• You can connect an external monitor to the display’s HDMI Out or USB-C connector and extend the screen to additional displays.

• iQ 4 also supports duplicating the display’s screen to mirror the screen on an external monitor.

Security and admin tools for easy remote management

• SMART Remote Management (SRM) is built in to enable admins to control the display from anywhere.

• Settings Lockdown is available as an admin tool to prevent users from accessing sensitive areas within the Settings app.

New SMART Keyboard, language support

• Support for voice typing and auto-complete is available on compatible text inputs.

• iQ 4 fully supports 34 languages, now including Arabic, and Android provides support for more than 200 languages. The SMART Keyboard also has dedicated layouts for Chinese, Japanese, and Korean.

New Whiteboard

• A new moveable, floating toolbar for easy access to whiteboard tools.

• Returning to the home screen no longer clears the canvas’ contents, enabling movement away from the Whiteboard without losing work.

• New sharing and exporting features.

• Backgrounds are now on the toolbar, and the menu no longer obscures the bottom of the screen, so you can more easily apply backgrounds to the canvas.

SMART Mirror

• The enhanced Grid View now supports nine screens in a 3×3 layout and includes native casting options, such as AirPlay or Miracast. The 3×3 layout allows up to nine participants to share and collaborate in real-time.

• Improved Miracast capabilities now support up to four simultaneous Miracast connections.

Signed-in SMART Account users

• Home screen widgets (Recents, Favorites, and so on) might disappear after multiple sign-ins.

Touch

• RX series displays: external displays shown on PIP are view only and do not yet support touch features.

• RX series displays: pen properties are not reset to default after the pen is in the pen tray for 30 seconds. This will be corrected to match the behavior of previous 6000S (V3) displays.

• MX (V5) series displays: While showing an external input, touch events on the navigation bar, SMART Tools menus, and the tools themselves (such as the spinner, stopwatch, and so on) pass through and are received by the area behind the menu or tool.

Clean up and Lock Screen

• The Clean up button does not yet remove accounts for the owner user (Settings > Passwords & accounts). The intent is for this to be a configurable option.

• SMART Lock Screen isn’t yet available. The Android lock screen is available if needed.

Audio

• The microphone array is not accessible to the OPS if it is in use by an Android app, as the mic array cannot be used by more than one input at a time. Make sure an app (such as a video conferencing app) isn’t actively using the mic array before switching to the OPS input.

• The internal speaker is not muted when a Bluetooth audio output device is connected.

• When recording the screen, audio from the display is not recorded, but audio from the microphone is recorded.

NFC

• To use the display’s NFC reader with an external input, the NFC option must be disabled within Android in Settings > Connected devices > Connection preferences > NFC. This disables the ability to sign in to SMART Accounts with a SMART ID card.

• To sign in to a SMART Account with a SMART ID card, enable the NFC within Android. However, this will make the NFC reader unavailable with external inputs.

RS-232 Room control

• Any input to the RS-232 room control port automatically wakes the display from Standby to a power state that save less energy. This is required and expected as the display must wake from Standby to process RS-232 room control commands.

• Room control responses may have additional <CR> and <LF> new line control characters. The client issuing RS-232 room control commands must correctly handle these new line characters.

Peripherals compatibility

• Loss of video can occur after changing the display resolution on some Google Chrome OS devices (such as the Google Chromebox) while connected to the display with certain third-party USB-C to HDMI video adapters (such as the ZMUIPNG ZP1801). Some workarounds are:

  1. Disconnect and reconnect the video adapter.

  2. Use a different USB-C to HDMI video adapter.

  3. Connect the Google Chrome OS device directly to an HDMI port.

• When connected to HDMI1, some Chrome OS devices that implement non-standards compliant HDMI behavior (such as the Google Chromebox) will reconnect to the display only at 720p after the display turns on or wakes from Standby, even if the Chrome OS device’s resolution was initially higher than 720p. Some workarounds are:

  1. Disconnect and reconnect the HDMI cable.

  2. Reselect the correct resolution on the Chrome OS device.

• When connecting some USB-C peripherals (such as the Google Chromebox) to USB-C1, the video is not restored when the display turns on or wakes from Standby. Disconnect and reconnect the USB-C cable to restore the video signal.

• While connected to a device using an HDMI-CEC connection, the display might switch to the incorrect input after waking from Standby.

• If there is no touch on a connected macOS computer after the computer wakes up from sleep, reconnecting the USB-B touch cable will typically restore touch functionality

• When connecting the display to a macOS computer using the USB-B touch cable, macOS may prompt with an “Allow accessories to connect” dialog box. Always click on Allow to enable touch on the macOS computer.

• Some webcams, such as the Logitech BRIO 4K webcam, work only when connected to the display’s Service Port 1 USB port.

• HDMI Out is not working correctly for signed in users and shows only the wallpaper.

• The remote control does not work for navigating all items in the navigation bar. The Screen Share button does not launch SMART Mirror.

Apps

• Some apps, such as Teams and Zoom, can cause the screen to rotate. To prevent this, go to Settings > Display and enable the Lock display rotation option.

• Some popular apps do not install from Google Play: Seesaw, Nearpod, Photomath. Because this is most often an issue with the third-party app, SMART is unable to assist. Please contact the app developer.

• Some streaming services (for example, Netflix and Amazon Prime) will only offer HD video.

• Some apps don’t support devices that do not include a built-in camera (In particular, Relution; visit the Relution support site for a workaround: Enroll devices without camera).

• By default, the three customizable apps on the navigation bar are Whiteboard, Youtube, and Chrome, or Whiteboard, SMART Mirror, and Chrome. You can drag apps into this section of the navigation to customize it to your preferences.

SMART Remote Management (SRM)

• The display’s Wi-Fi connection can’t be changed to a TLS/PEAP/WPA2/3 protected network with SRM.

• A variety of certificate types, including CA, VPN, Apps, and Wi-Fi, can’t be sent by SRM.

• Some commands, including messages and advanced messages, might execute only after the user goes back to the Home screen.

• Most remote exec commands are not yet supported.

• Using SRM to disable Google Play Store (or any other app) affects only the current user. Disabling an app for the default user does not disable the app for a SMART Account user.

• SRM is unable to remove Google accounts.

• The device name might not show in SRM. Devices can be identified by their serial number, labeled “Device ID” in SRM.

• The lockdown settings policy is successfully applied only if no one is signed in to a SMART Account on the display. Sign out of any SMART Accounts before deploying this policy.

Whiteboard

• Page backgrounds might disappear when the user returns to the Home screen, opens other apps, returns to the whiteboard, and opens the page sorter.

• A number of issues can occur while displaying a Lumio lesson in the iQ Whiteboard:

  • A student might be taken to a non-collaborative version of the page.

  • Student ink might not sync with the display when ink is selected and moved or rotated.

  • The teacher cannot select student ink.

  • Videos added at the display are not visible when accessing the lesson later.

• Undo and Redo buttons work inconsistently on collaborative pages.

• The whiteboard does not render iQ 3 widgets or measurement tools from SMART Notebook software.

• The On-screen keyboard does not include predictive text options.

• Videos appear full screen and must be dragged away from the edge to reach the menu.

• LAB activities may open as a gray screen.

• Converted text may delete other ink if it’s too close to the ink that is being converted.

• Student annotations using the equation editor in the Whole-class Whiteboard are not visible in iQ Whiteboard.

• The whiteboard may enter an infinite loading loop when opening Notebook files that include equations.

• The toolbar may disappear when the whiteboard returns to full screen from split screen.

• Some non-English button captions might not fit properly within the button.

• Notebook’s “Match ’Em Up” LAB activity does not run at this time.

• The toolbar may reset to the default position when the Add Content window is open or when Web/Display switch is used.

Networking issues in Android 13

• By default, Android 13 does not connect to Wi-Fi networks with a hidden SSID. To connect to such a Wi-Fi network, go to the Add Network screen and fill in the Wi-Fi network details manually. Then select the drop-down under Hidden Network and select Yes.

• Android 13 does not allow the display to go into Standby if the Wi-Fi hotspot is enabled. Turn off the display’s Wi-Fi hotspot within Settings > Network & internet > Hotspot & tethering when the option is not in use.

• Android 13 will not allow signed-in users to install additional Wi-Fi certificates on the display. To install Wi-Fi certificates, sign out of any user accounts first.

• Android 13’s Wi-Fi Randomize MAC address feature refreshes the network adapter’s MAC address only when connecting to a new network or if the MAC address has been in use for more than 24 hours. Organizations that manage devices with static MAC addresses must turn off this feature.