Troubleshooting

This page explains how to resolve a variety of common problems with the SMART OPS PC module.

Note 

The troubleshooting information on this page is organized into three types of checklists:

What to keep in mind

Information you should be aware of when troubleshooting an issue

What to check

Items you should verify when troubleshooting an issue

What to try

Activities you should do to either resolve an issue or identify an issue’s underlying cause

What seems to be the problem?

  • The on-screen keyboard isn’t visible.

    Check box

    What to try

    Enable the on-screen keyboard:

    1. Select StartthenSettings.

      The Settings window appears.

    2. Tap Ease of Access, and then tap Keyboard.

    3. Enable Use the On-Screen Keyboard.

    SeeUse the On-Screen Keyboard (OSK) to type

    Enable tablet mode by tapping the notification icon in the bottom-right corner of the screen and then selecting Tablet mode.

    SeeTurn tablet mode on or off

    Did this information help you solve the problem?

    Yes No

  • Windows 11 or the OPS PC module isn’t responding.

    Check box

    What to try

    Restart the OPS PC module:

    1. Press and hold the power button on the OPS PC module.

    2. Wait two minutes.

    3. Press the power button to turn on the OPS PC module.

    Did this information help you solve the problem?

    Yes No

  • There is an issue with Bluetooth.

    Check box

    What to try

    SeeFix Bluetooth problems in Windows: FAQ

    Did this information help you solve the problem?

    Yes No

  • There is an issue with the network connection.

    Check box

    What to try

    SeeFix network connection issues in Windows

    Did this information help you solve the problem?

    Yes No

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