Getting support and finding the serial number

If an issue you’re experiencing with the SMART OPS PC module persists or isn’t covered in the Troubleshooting section or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.

Your reseller might ask you for the serial number of the OPS PC module.

  • The serial number for the OPS PCM11 is located on the top side of the module (the side with the vent holes).

  • The serial number is found on the sticker, after S/N.

    SMART OPS PC module (PCM11 series) serial number location

    Note 

    You will need to remove the OPS PC module from the display to find the serial number on the label.

    SeeSMART OPS PC modules (PCM11 series) illustrated installation instructions (docs.smarttech.com/kb/171775)

  • The serial number for the OPS PCM8 is located on the top side of the module (the side with the vent holes).

  • The serial number is found on the sticker, after S/N.

    SMART OPS PC module (PCM8 series) serial number location

    Note 

    You will need to remove the OPS PC module from the display to find the serial number on the label.

    SeeSMART OPS PC modules (PCM8 series) illustrated installation instructions (docs.smarttech.com/kb/171544)

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