Install and uninstall apps on iQ 4 devices

You can remotely install apps on devices using SMART Remote Management by completing these steps:

  1. Create an installation package.

  2. Deploy the installation package.

  3. Create an activation command (if required).

Important 

  • Review the list of unsupported apps below.

  • Install apps only from sources that you trust.

  • Take care when installing apps that change Wi-Fi settings, Ethernet settings, VPNs, and alarms.

  • Review required permissions for apps before installing them. For SMART Board interactive displays and Android devices, visit the Android developer site (developer.android.com/guide/topics/permissions/overview#perm-groups) for app permission guidelines.

  • Test apps before installing them.

  • Some apps depend on other apps and will not run unless other packages are deployed first.

Some apps can cause issues with iQ devices and are not supported on them as a result:

Unsupported apps

Issues

Launchers

Launcher apps can interfere with the home screen app and cause the Input, Screen Share, and SMART Notebook Player apps to stop working.

Web browsers

Third-party web browsers allow users to download APKs and other files from the internet. Pages that are visited are not added to the home screen recent list.

File managers

File managers can allow access to hidden system files and settings.

Keyboards

Third-party keyboards can cause a wide variety of issues with the iQ experience.

Setup wizards, system setting tuners, and apps that allow the system to be rooted

These apps grant access to the operating system and can cause a wide variety of issues.

Online music players

Online music players can operate in the background. The interface is hidden and you can't stop unintended music from playing.

Apps requiring Google Play Services

Google policies do not permit Google Play Services to be used on interactive display products. Apps requiring Google Play Services will not run on SMART Board interactive displays with iQ, and attempts to do so could cause problems.

Apps with GPS

Hardware limitations prevent apps from working.

Apps with NFC

Hardware limitations prevent apps from working.

Apps with Bluetooth LE (low energy)

SMART Board interactive displays with iQ use Bluetooth LE, and apps that require Bluetooth LE will cause issues.

Apps that require portrait orientation

Apps that require portrait orientation don’t fit the landscape screen. Install only apps that allow landscape orientation.

The first step in using SMART Remote Management to install an app is to create an installation package for the app. The procedure for creating an installation package depends on the app’s source:

Source

Steps

Online file

  1. Click Deployment and select Apps.

    The Apps window appears.

  2. Click ADD NEW.

  3. Select File from Url from the Select upload method drop-down list.

  4. Type the file’s URL in the File url box.

  5. Type a name and description in the Repository name and Package description boxes.

  6. OptionalType appropriate values in the remaining boxes.

    Note 

    The option for adding Optional arguments for Windows packages is functional only when using an EXE file to create the installation package.

  7. Click CONFIRM.

File saved on your computer

  1. Click Deployment and select Apps.

    The Apps window appears.

  2. Click ADD NEW.

  3. Select Upload file from the Select upload method drop-down list.

  4. Click Add file.

  5. Browse to and select the file, and click Open.

    The file uploads and the Repository name box updates to include the file name.

  6. Type a description in the Package description box.

  7. OptionalType appropriate values in the remaining boxes.

    Note 

    The option for adding Optional arguments for Windows packages is functional only when using an EXE file to create the installation package.

  8. Click CONFIRM.

Google Play app

  1. Click Deployment and select Apps.

    The Apps window appears.

  2. Click ADD NEW.

  3. Select Package from play store from the Select upload method drop-down list.

  4. Click Play store.

    The Google Play store opens in a separate browser tab.

  5. Search or browse for the app you’d like to use.

  6. Copy the webpage’s URL from the address bar.

    Example 

    The URL to the WPS Office app is https://play.google.com/store/apps/details?id=cn.wps.moffice_eng.

  7. Return to the SMART Remote Management tab and paste the URL you copied in step 4 in the Copy app URL from Play store box.

  8. Select the country where the devices on which you want to install the app are located in the Select country drop-down list.

  9. Select the type of device in the Device type drop-down list.

    Note 

    For SMART Board interactive displays, select Interactive flat panel (Android).

  10. Click Sync.

  11. OptionalModify the name and description in the Repository name and Package description boxes.

  12. OptionalModify the values in the remaining boxes.

  13. Click Confirm.

You can deploy an installation package to a single device, or multiple devices using a saved filter or a group. Alternatively, you can:

  • Assign the installation package to a group so the package is automatically deployed to devices added to the group.

    SeeUse tags

  • Use a trigger to initiate the deployment of the installation package at a scheduled time or when a specific event takes place.

    SeeUse schedulers and triggers

  • Include the deployment of the installation package in a workflow.

    SeeCreate workflows

To deploy an installation package

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps

    Deploy to a single device

    1. Click the device’s row.

      The device’s dashboard window appears.

    2. Click Repositories actions, and then click Install Packages.

      The Install App window appears.

    3. Select the installation package from the list and click Apply.

    Deploy to devices that match a saved filter

    1. Click Filters to open the filters panel and then click Browse saved.

    2. Click Actions in the saved filter’s row and select App ManagementthenInstall App.

      The Install App window appears.

    3. Select the installation package from the list and click Apply.

    Deploy to a group

    1. If the groups panel isn’t visible, click Groups.

    2. Click Actions in the group’s row and select App ManagementthenInstall App.

      The Install App window appears.

    3. Select the installation package from the list and click Apply.

On occasion, you might need to uninstall one or more apps on a single device or multiple devices. You can do this from SMART Remote Management.

You can uninstall apps on a single device, multiple devices, all devices that match a saved filter’s criteria, or a group. Alternatively, you can:

Important 

Take care when uninstalling an app because devices might not work correctly without the app.

To uninstall apps

  1. Click Devices to open the Devices view.

  2. Choose one of the following options:

    Option

    Steps

    Uninstall apps on a single device

    1. Click the device’s row.

      The device’s dashboard window appears.

    2. For each app you want to uninstall, clickActions in the app’s row and select Uninstall App.

    Uninstall apps on devices that match a saved filter

    1. Click Filters to open the filters panel and then click Browse saved.

    2. Click Actions in the saved filter’s row and select AppthenUninstall App.

      The Uninstall App window appears.

    3. Click Add to list for each app you want to uninstall.

    4. Click Uninstall.

    Uninstall apps on a group of devices

    1. If the groups panel isn’t visible, click Groups.

    2. Click Actions in the group’s row and select AppthenUninstall App.

      The Uninstall App window appears.

    3. Click Add to list for each app you want to uninstall.

    4. Click Uninstall.